RingCentral Office cloud application

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  SecurityAuthenticationSSO with SAML applications.

   You must be signed in as a super administrator for this task.

3. In the IdP metadata section, download and save the IdP metadata.

In the next step, you send this information to RingCentral via email. After they respond, you return to the Admin console in Step 3 below to finish SSO configuration.

1. Go to https://service.ringcentral.com/ and sign in to your RingCentral admin account.
2. Click MoreSecurity and ComplianceSingle Sign-on.
3. Under Contact Customer Support, click View Detail. 
4. Follow instructions to get your RingCentral customer support number.
5. Call RingCentral Office Customer Support and request they turn on SSO for your RingCentral Office account, and provide the IdP metadata file you downloaded in Step 1 above.
6. Proceed to the next section to set up Google as a SAML IdP.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter RingCentral Office in the search field.
5. In the search results, hover over the RingCentral Office SAML app and click Select.
6. On the Google Identity Provider details page, click Continue.
7. In the Service provider details section, enter the following URLs in the ACS URL, Entity ID, and Start URL fields:
   • ACS URL  https://sso.ringcentral.com/sp/ACS.saml2 (change sso to ssoeuro in UK or EU)
   • Entity ID  https://sso.ringcentral.com (change sso to ssoeuro in UK or EU)
   • Start URL  https://service.ringcentral.com/mobile/ssoLogin (change .com to .co.uk in UK, or to .co.eu in EU)
8. The default Name ID is the primary email. Contact RingCentral Office support if you require a different Name ID mapping.  
9. Click Continue.
10. On the Attribute mapping page, click the Select field menu and map the following Google directory attributes to their corresponding  RingCentral Office attributes:  

    Google directory attribute	RingCentral Office attribute
    Basic Information > Primary Email	email

11. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the groups attribute name of the corresponding service provider.

    Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

12. Click Finish.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select RingCentral Office.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your RingCentral Office user account email IDs match those in your Google domain.

RingCentral Office supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select RingCentral Office.
4. At the top left, click Test SAML login. 

   RingCentral Office should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Close all browser windows.
2. Open https://service.ringcentral.com/ and attempt to sign in. You should be automatically redirected to the Google sign in page.
3. Enter your sign in credentials.
4. After your sign in credentials are authenticated, you are automatically redirected back to RingCentral Office.