You must be signed in as a super administrator for this task.
With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.
Set up SSO via SAML for UserVoice
Step 1: Set up Google as a SAML identity provider (IdP)-
Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
Apps
Web and mobile apps.
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Click Add app
- Enter UserVoice in the search field.
- In the search results, hover over the UserVoice SAML app and click Select.
- On the Google Identity Provider details page:
- Copy and save the SSO URL.
- Download the Certificate.
- Click Continue.
- On the Service Provider Details page, replace {subdomain} with your UserVoice subdomain.
- Click Next.
- On the Attribute mapping page, click the Select field menu and map the following Google directory attributes to their corresponding UserVoice attributes:
Google directory attribute UserVoice attribute Basic Information > Primary Email email -
(Optional) To enter group names that are relevant for this app:
- For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
- Add additional groups as needed (maximum of 75 groups).
- For App attribute, enter the corresponding groups attribute name of the service provider.
Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.
- Click Finish.
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Open a new incognito browser window and sign in to UserVoice as an administrator.
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Go to Admin Console
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Select Single Sign-On (SSO).
- Enter the following information:
- Token Signing Certificate: Upload the Certificate you downloaded from Google in step 1.
- SSO Remote Sign-In URL: Enter the SSO URL you copied in step 1.
- Click Save.
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Make sure your users are assigned to the UserVoice application (or service).
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Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
- Select UserVoice.
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Click User access.
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To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.
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(Optional) To turn a service on or off for an organizational unit:
- At the left, select the organizational unit.
- To change the Service status, select On or Off.
- Choose one:
- If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
- If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
Note: Learn more about organizational structure.
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(Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
- Ensure that your UserVoice user account email IDs match those in your Google domain.
UserVoice supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:
IdP-initiated
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Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
- Select UserVoice.
- At the top left, click Test SAML login.
UserVoice should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.
SP-initiated
- Open a new incognito browser window and go to https://<subdomain>.uservoice.com.
You should be redirected to the Google sign-in page. - Enter your username and password.
After your credentials are authenticated, you are redirected to UserVoice.
Need help? See Troubleshooting Tips.
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