Wdesk cloud application

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter Wdesk in the search field.
5. In the search results, hover over the Wdesk SAML app and click Select.
6. On the Google Identity Provider details page, download the IDP metadata file.

Leave the Admin console open, you'll continue with the configuration wizard after performing the next step in the Wdesk application.

1. Open a new incognito browser window.
2. Sign in to Wdesk with your administrator account.
3. Navigate to Admin Security Settings.
4. Click SAML Settings and select (check) the following options:
   • Enable SAML Single Sign-On
   • SAML User ID is Wdesk username
   • NameIdentifier element in Subject statement 
5. Click Save changes.
6. Click Configure IdP Settings.
7. Next to Identity Provider Metadata, click Choose File.
8. Locate and upload the IDP metadata file you downloaded in Step 1 above.
9. Click Save changes.
10. In Service provider details, copy and save the Metadata URL and Consumer URL values, which contain your Wdesk domain name and unique customer ID. You'll use these URLs to finish SSO configuration in the Admin console in the next step.

1. Return to the Admin console browser tab.
2. On the Google Identity Provider details page, click Continue.
3. On the Service provider details page, edit the ACS URL and Entity ID as follows:
   • ACS URL: replace the default value with the Consumer URL value you copied from Wdesk in Step 2.
   • Entity ID: replace the default value with the Metadata URL you copied from Wdesk in Step 2.
4. Click Continue.
5. On the Attribute mapping page, click the Select field menu and map the following Google directory attributes to their corresponding Wdesk  attributes:
    

   Application attribute	Select category
   Basic Information > Primary Email	email
   Basic Information > Primary Email	username

6. (Optional) To enter group names that are relevant for this app:

   1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
   2. Add additional groups as needed (maximum of 75 groups).
   3. For App attribute, enter the groups attribute name of the corresponding service provider.

   Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

7. Click Finish.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Wdesk.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your Wdesk user account email IDs match those in your Google domain.

Wdesk supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Wdesk.
4. At the top left, click Test SAML login. 

   Wdesk should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Close all browser windows.
2. Navigate to your Wdesk instance. You should be automatically redirected to the Google sign-in page.
3. Enter your username and password.

After your sign in credentials are authenticated, you're automatically redirected back to Wdesk.