This article is for Google Workspace administrators. If you have a personal @gmail.com account, go to Gmail messages are missing.
Follow the steps in this article if your Google Workspace account isn't getting any email, or if people in your organization are missing specific, expected messages.
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Step 1: Make sure MX records are set up correctlyMail Exchange (MX) records direct your domain's email to the servers that host your domain's user accounts. Your MX records must point to Google mail servers before you can send and receive email with Google Workspace and Gmail. Make sure you’ve correctly set up MX records for Google Workspace email. |
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Step 2: Check for account or domain issuesThese issues with your Google Workspace account or domain account can prevent you from getting email:
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Step 3: Find messages with Email Log SearchUse Email Log Search (ELS) to find specific messages sent to people in your organization in the past 30 days. ELS helps you find missing messages that you were expecting, for example, messages sent to spam or routed incorrectly. Learn more about ELS. |
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Step 4: Troubleshoot missing messagesIf your Email Log Search (ELS) results are empty, or you can't find missing messages with ELS, follow the troubleshooting steps in these articles.
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Before you troubleshoot missing messages in Gmail, try tracking message delivery with ELS.