Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.
Support mediums available by Google Marketing Platform product
| Product | Live-chat support | Email support |
|---|---|---|
| Platform Home | Yes, in product | Yes, in product |
| Advertising products | ||
| Display & Video 360 | Yes, in product | Yes, in product |
| Search Ads 360 | Yes, in product | Yes, in product |
| Campaign Manager 360 | Yes, in product | Yes, in product |
| Studio | Yes, in product | Yes, in product |
| Ads Creative Studio | No | Yes, English only – 24 hours a day, 5 days a week |
| Analytics products* | ||
| Analytics 360 | Yes, in product | Yes, in product |
| Tag Manager 360 | No | Yes, in product |
* In-product support for standard Analytics products is based on your Google Ads customer status.
+ If your email has access to a 360-enabled organisation billed directly by Google (includes Sales Partner organisations).
To contact support:
- Sign in to your product account.
- Click
in the header.
- Under Need more help?, click Contact us.
- In the text box, enter a description of the problem that you're having, then click Next step.
- Click one of the recommendations to get more information, or click Next step again, then open the chat or email option.
Live chat
During weekdays, the best way to contact customer support is via in-product live chat.
Chat support availability
Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.
Platform Home
| Region | Supported languages | Availability |
|---|---|---|
| Americas | English | 9.00 a.m. – 8.00 p.m. ET |
| Europe, Middle East, Africa | 9.00 am – 5.00 pm GMT | |
| Asia | 10.00 a.m. – 6.00 p.m. JST |
Advertising products
| Display & Video 360 | Search Ads 360 | Campaign Manager 360 | Studio | Authorised Buyers | ||||
|---|---|---|---|---|---|---|---|---|
| Language | ||||||||
| English |
Mon – Fri 24 hours a day |
|||||||
| Japanese |
11:00 a.m. – 1.00 p.m. JST 2–5 p.m. JST |
N/A | N/A | |||||
| Portuguese |
5 a.m. – 4 p.m. BRT 8.00 a.m. – 6.00 p.m. GMT+1 |
N/A | N/A | |||||
| Spanish |
5 a.m. – 4.00 p.m. ART 8.00 a.m. – 6.00 p.m. GMT+1 |
N/A | N/A | |||||
Analytics products
| Analytics | Tag Manager, Attribution (beta) | |
|---|---|---|
| Language | ||
| English, Portuguese, Spanish |
Americas: 9.00 a.m. – 8.00 p.m. ET Europe, Middle East, Africa: 9.00 am – 5.00 pm GMT Asia: 10.00 a.m. – 6.00 p.m. JST |
N/A |
If chat support is unavailable, email support may be available.
If you email support from a non-Gmail email address that's associated with your Google account, you may receive responses to the Gmail address associated with that account. Learn more about managing emails in your Google account.