Advertiser Verification: Fix issues with your document

What is Advertiser verification?

Advertiser verification is a series of tasks that you’ll need to complete. You’ll provide some basic info about you or your organization.

Learn more About verification.

Account suspension

Submitting false information as part of our verification is an egregious violation of Google’s policies and will result in your account being suspended. Learn more about the Circumventing systems policy.

Tips for submitting your documents

Capture the entire document, including all four corners.
Your image must be readable, in focus, and free of reflections and glare.
Incomplete or obstructed documents or dark or blurry photos won’t be accepted.
To prevent abuse, we allow a limited number of verification attempts.
Uploading photos or documents other than what is requested may result in account suspension.

There was an issue with my task. What does that mean?

This means that Google couldn’t verify your information. This usually happens because there was an issue with the submitted documents. You can resubmit your documents in your Google Ads account. For more details about your issue and how to fix it, refer to the searchable table below.

Issue	Account type	Description	How to fix
Address can’t be verified	Individual	The address listed on your document didn’t match the address listed on your payments profile	Re-submit a document with an address that matches your payment profile address or update your payments profile address before submitting.
Document is blurred	Individual and Organization	The submitted document was blurry or low-quality.	Re-submit a clear, high-quality document from the list of acceptable documents for your country.
Document is missing the back	Individual and Organization	The submitted document only showed the front side.	Re-submit both the front and the back of the document. Refer to the list of acceptable documents for your country.
Document is poorly-lit	Individual and Organization	The submitted document was poorly-lit or too dark.	Re-submit a clear, well-lit document from the list of acceptable documents for your country.
Document is self-printed	Individual and Organization	The submitted document was either a photocopy or a screenshot.	Re-submit an image of the original document from the list of acceptable documents for your country.
Legal name can’t be verified	Organization	The owner’s legal name entered during the task doesn’t exactly match the owner’s legal name on the submitted organizational document.	Re-submit a document that has a legal name that exactly matches the legal name entered during the task, or update the legal name in the task. Refer to the list of acceptable documents for your country.
Business information couldn’t be verified	Organization	Your organization name doesn’t exactly match the organization name on the submitted document.	Re-submit a document that has an organization name that exactly matches your organization’s name from the list of acceptable documents for your country, or edit your organization name to match the legal name that appears in your document.
Payments mismatch with submitted documents	Individual	The country listed for your payment profile is different from the address listed in your submitted document.	Re-submit a document with a country that matches your payment profile country from the list of acceptable documents for your country. As a reminder, you must submit a document that is issued by the payments profile country. However, for European Economic Area (EEA) countries, any ID is accepted if it’s issued by any country that’s part of the EEA. If the country listed in your payments profile doesn’t match the registration documents, please contact Google Ads support to ask to create a new payments profile with a different country.
The document type you submitted is not supported	Individual and Organization	The submitted document that wasn’t on the list of acceptable documents for your country.	Re-submit an acceptable: Registration document Government-issued photo ID Make sure that you submit documents that are on the list of acceptable documents for your country. Note that digital IDs aren’t accepted.
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