Keep in mind that your credit card company or bank declines your payment, not Google.
To resolve a declined payment, you’ll need to contact your bank or credit card company to fix the issue. Once the issue with your payment method is resolved, you’ll have several options to pay off overdue balance and get your ads running again.
If your payments get declined, your ads might stop running until your payment goes through. Some qualifying accounts may continue to run for a short period after a decline to give you time to fix your instrument before going offline, so your ads may not stop immediately after a decline. You can pause your campaign until the issue is resolved.
To keep your ads running smoothly, make sure that you add a backup payment method to your account. Your backup payment method will only be charged if your primary payment method is declined. Learn more about how to Set up a backup payment method in Google Ads.
On this page
- Declined credit card payments
- Declined direct debit or bank account payments
- Declined payments for monthly invoicing accounts
- Canceled accounts with declined payments
Declined credit card payments
Keep in mind that your credit card company or bank declines your payment, not Google.
You can find detailed information about declined payments in your Billing Summary in Google Ads. This information includes:
- Date of the declined payment
- Amount of the declined payment
- Reason for the decline (if available)
If there’s no reason listed for the decline, you’ll need to contact your credit card company for more information.
Learn more about how to resolve issues with declined credit card payments.
Declined direct debit or bank account payments
Keep in mind that your bank declines your payment, not Google. If your bank account payment appears as "declined" in your account, your bank didn't allow us to charge your bank account. You can find detailed information about declined payments in your Billing Summary in Google Ads. This information includes:
- Date of the declined payment
- Amount of the declined payment
- Reason for the decline (if available)
If there’s no reason listed for the decline, you’ll need to contact your bank for more information.
Learn more about how to resolve issues with declined direct debit or bank account payments.
Declined payments for monthly invoicing accounts
Keep in mind that your bank declines your payment, not Google. If you recently changed payment settings from automatic payments to monthly invoicing and have an outstanding balance left over, you’ll need to pay off any outstanding balance in your account.
Learn more about how to resolve issues with declined payments for customers on monthly invoicing.
Canceled accounts with declined payments
If you want to cancel your Google Ads account, you’ll need to pay off any overdue balance. If you cancel your account, the balance due at the time of cancellation will be charged to your payment method within the next 60 days.
