* Required fieldPlease contact your Reseller for support instead of using this form if you purchase GA 360 products from a Reseller.Please select the product : *Analytics standardName *End Customer Company Name *What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.Google Ads Customer IDIf you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.Please enter a valid 10-digit Google Ads Customer IDContact emailPlease use a valid email id of the format [email protected]In case we get disconnected, how can we contact you? *Either phone or email is fineCall meEmail mePlease provide a phone number we can call to reach you *Select oneAfghanistan (+93)Åland Islands (+358)Albania (+355)Algeria (+213)American Samoa (+1)Andorra (+376)Angola (+244)Anguilla (+1)Antigua & Barbuda (+1)Argentina (+54)Armenia (+374)Aruba (+297)Ascension Island (+247)Australia (+61)Austria (+43)Azerbaijan (+994)Bahamas (+1)Bahrain (+973)Bangladesh (+880)Barbados (+1)Belarus (+375)Belgium (+32)Belize (+501)Benin (+229)Bermuda (+1)Bhutan (+975)Bolivia (+591)Bosnia & Herzegovina (+387)Botswana (+267)Brazil (+55)British Indian Ocean Territory (+246)British Virgin Islands (+1)Brunei (+673)Bulgaria (+359)Burkina Faso (+226)Burundi (+257)Cambodia (+855)Cameroon (+237)Canada (+1)Cape Verde (+238)Caribbean Netherlands (+599)Cayman Islands (+1)Central African Republic (+236)Chad (+235)Chile (+56)China (+86)Christmas Island (+61)Cocos (Keeling) Islands (+61)Colombia (+57)Comoros (+269)Congo - Brazzaville (+242)Congo - Kinshasa (+243)Cook Islands (+682)Costa Rica (+506)Côte d’Ivoire (+225)Croatia (+385)Curaçao (+599)Cyprus (+357)Czechia (+420)Denmark (+45)Djibouti (+253)Dominica (+1)Dominican Republic (+1)Ecuador (+593)Egypt (+20)El Salvador (+503)Equatorial Guinea (+240)Eritrea (+291)Estonia (+372)Eswatini (+268)Ethiopia (+251)Falkland Islands (Islas Malvinas) (+500)Faroe Islands (+298)Fiji (+679)Finland (+358)France (+33)French Guiana (+594)French Polynesia (+689)Gabon (+241)Gambia (+220)Georgia (+995)Germany (+49)Ghana (+233)Gibraltar (+350)Greece (+30)Greenland (+299)Grenada (+1)Guadeloupe (+590)Guam (+1)Guatemala (+502)Guernsey (+44)Guinea (+224)Guinea-Bissau (+245)Guyana (+592)Haiti (+509)Honduras (+504)Hong Kong (+852)Hungary (+36)Iceland (+354)India (+91)Indonesia (+62)Iraq (+964)Ireland (+353)Isle of Man (+44)Israel (+972)Italy (+39)Jamaica (+1)Japan (+81)Jersey (+44)Jordan (+962)Kazakhstan (+7)Kenya (+254)Kiribati (+686)Kosovo (+383)Kuwait (+965)Kyrgyzstan (+996)Laos (+856)Latvia (+371)Lebanon (+961)Lesotho (+266)Liberia (+231)Libya (+218)Liechtenstein (+423)Lithuania (+370)Luxembourg (+352)Macao (+853)Madagascar (+261)Malawi (+265)Malaysia (+60)Maldives (+960)Mali (+223)Malta (+356)Marshall Islands (+692)Martinique (+596)Mauritania (+222)Mauritius (+230)Mayotte (+262)Mexico (+52)Micronesia (+691)Moldova (+373)Monaco (+377)Mongolia (+976)Montenegro (+382)Montserrat (+1)Morocco (+212)Mozambique (+258)Myanmar (Burma) (+95)Namibia (+264)Nauru (+674)Nepal (+977)Netherlands (+31)New Caledonia (+687)New Zealand (+64)Nicaragua (+505)Niger (+227)Nigeria (+234)Niue (+683)Norfolk Island (+672)North Macedonia (+389)Northern Mariana Islands (+1)Norway (+47)Oman (+968)Pakistan (+92)Palau (+680)Palestine (+970)Panama (+507)Papua New Guinea (+675)Paraguay (+595)Peru (+51)Philippines (+63)Poland (+48)Portugal (+351)Puerto Rico (+1)Qatar (+974)Réunion (+262)Romania (+40)Russia (+7)Rwanda (+250)Samoa (+685)San Marino (+378)São Tomé & Príncipe (+239)Saudi Arabia (+966)Senegal (+221)Serbia (+381)Seychelles (+248)Sierra Leone (+232)Singapore (+65)Sint Maarten (+1)Slovakia (+421)Slovenia (+386)Solomon Islands (+677)Somalia (+252)South Africa (+27)South Korea (+82)South Sudan (+211)Spain (+34)Sri Lanka (+94)St. Barthélemy (+590)St. Helena (+290)St. Kitts & Nevis (+1)St. Lucia (+1)St. Martin (+590)St. Pierre & Miquelon (+508)St. Vincent & Grenadines (+1)Suriname (+597)Svalbard & Jan Mayen (+47)Sweden (+46)Switzerland (+41)Taiwan (+886)Tajikistan (+992)Tanzania (+255)Thailand (+66)Timor-Leste (+670)Togo (+228)Tokelau (+690)Tonga (+676)Trinidad & Tobago (+1)Tristan da Cunha (+290)Tunisia (+216)Türkiye (+90)Turkmenistan (+993)Turks & Caicos Islands (+1)Tuvalu (+688)U.S. Virgin Islands (+1)Uganda (+256)Ukraine (+380)United Arab Emirates (+971)United Kingdom (+44)United States (+1)Uruguay (+598)Uzbekistan (+998)Vanuatu (+678)Vatican City (+39)Venezuela (+58)Vietnam (+84)Wallis & Futuna (+681)Western Sahara (+212)Yemen (+967)Zambia (+260)Zimbabwe (+263)Phone Type *MobileLandline/OtherKeep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.Please inform the preferred time we can call to reach you9 AM - 11 AM11 AM - 1 PM1 PM - 3 PM3 PM - 5 PM5 PM - 7 PM7 PM - 9 PM Google Ads Customer ID *If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID. Please use the format xxx-xxx-xxxx Analytics account ID *Analytics login emailI'd like to request that all communication, including account specific data, that are directed to me be shared with all other users I've included in "Email(s) to cc" below:Email CCAdd additional fieldInclude email address(es) of those you would like to CC on this submission, Click on add additional.Analytics Property ID *Please enter the numeric ID that identifies your Analytics property.Is the property you are reaching out about a GA4 property?YesNoFirebase Project IDFirebase App IDStream IDAnalytics View IDIssue Type *?Please choose the most accurate option to help us troubleshoot your issue faster.Select oneRollup Property creationRestore deleted property or accountIncrease limitsGrant accessDowngrade property from 360 to StandardGoogle Ad Manager LinkingAttribution Project issueIssue with GA360 and another GMP ProductTroubleshooting or general questionBigQuery IssuesIssue with Billing, Contract or Google Sales RepresentativeIssue Type *?Please choose the most accurate option to help us troubleshoot your issue faster.Select oneGain access of a property or accountReporting IssuesDiscrepancy between Analytics and other productsEcommerce trackingOtherLast known login email address for Analytics account *Name of last known userWebsite or app you are trackingEnter comma-separated list of URLs for your website or for your app on the Play Store or App Store, e.g., example.com, https://play.google.com/store/apps/details?id=com.google.android.googlequicksearchbox.Email address you want to use to log in to AnalyticsI am providing proof of ownership of linked Google Ads/AdSense accounts. *Yes, I am providing proof of of ownership for linked Google Ads/AdSense accounts.Link to proof of ownership: *Summary of the issue *Please be as detailed as possible.Report name or custom report link *Is the issue related to App steams? *Select oneYesNo If you are experiencing issues related to incorrect event reporting, E-commerce tracking or missing data, please provide the relevant app logs for the affected platform (iOS, Android). Additionally, if you are using Google Tag Manager (GTM) in conjunctions with Firebase, please include those logs as well. App logs If you have a question about billing, contract or 360 upgrades, please reach out to your Google sales representative directly. The support team would not be able to provide any information related to these questions; but if you do not know who your sales representative is, please ask us “who is my sales representative?” in the "Full description section", so we can connect you to your respective sales representatives. Attribution Project IDConversion/Goal/eCommerce TransactionReport date rangeSegments name (if any)Filter description (if any)GA Account ID where the roll up property will be created *Did you install your tag using Google tag manager *Select oneYesNoIn order for us to assist with troubleshooting e-commerce issues(s) we may require additional information below that will allow us to reproduce a test transaction on your website. 1. If your conversion process requires the creation of an account and payment details set up a test account with username, password and test credit card or alternatively a promo code or an additional method that allows us to checkout without putting in payment information and share with us. 2. Alternatively send us a copy of your receipt/thank you page(where Google Analytics e-commerce is installed and collects the transaction details) HTML (or .txt file). If necessary, will you be able to provide us any of the information above? *Select oneYesNoNumber of Rollup Properties to create *Timezone *Ex: PSTView type *Select oneWeb viewApp viewDescription of Web vs. App ViewsDefault URL *Default URLDowngrade Ramifications *I am aware of the ramifications of downgrading my GA360 property.Account or property ID that needs to be restored *Must have been deleted within the last 35 daysConsent Roll Up Billing *I am aware each hit in a roll-up property will be counted separately as half of a hit towards my monthly billing volumeLimit Type *Select oneAccountPropertyViewEmail address that needs an increase *Email address of your GA 360 account manager at GooglePlease select your (customer's) location:Select oneEMEAAPACNorth AmericaPlease select your account type: *Select oneReseller / Sales PartnerDirect ClientLegal name of Analytics 360 Sales Partner:Email Address of Analytics 360 Sales Partner:Email address for approver of this request at your organization. Please make sure that s/he has been informed of this request BEFORE submitting this form:If your organization works with an agency on DoubleClick and the agency owns the DoubleClick contract, please provide the email address for an approver at the agency to review this integration request. Otherwise, please provide the same email address at your organization as above. *Please make sure that s/he has been informed of this request BEFORE submitting this form:Email Address of the Google Ad Manager customer: *Dual admin email address: *Network Codes: *There are two aspects to the Google Ad Manager and Google Analytics 360 integration: - Reporting (https://google-support.mirrorblogs.com/analytics/answer/6183313?hl=en&ref_topic=6183302) - Remarketing (https://google-support.mirrorblogs.com/analytics/answer/2611404) Please note that within the Reporting Integration, we do not recommend comparing metrics in the Ad Manager UI to metrics in the Analytics 360 UI as there may be discrepancies between the two products. The possible reasons for these discrepancies are outlined in this help center article (https://google-support.mirrorblogs.com/admanager/answer/177405?hl=en). Ad Manager data in Google Analytics is intended to provide directional insights into how your monetization strategy relates to user behaviors and demographics. For campaign reporting purposes, you should continue to rely on the data in Ad Manager. Which integration are you requesting? Select oneAudience SharingReportingAudience Sharing & ReportingAnalytics Account ID that needs property increase *Analytics Account ID that needs view increase *Requested new limit *GA Account ID to which the user needs access *Email address of the user that needs to access the GA account listed above *Issue with GA360 and other GMP products *Select oneDisplay & Video 360GTM 360Optimize 360Search Ads 360Campaign ManagerData StudioFirebaseGMP HomeDescription of Web vs. App ViewsProduct you are comparing with Analytics *Select oneGoogle AdsOther Google productNon-Google productCompared report names *Optimize Container ID *Linked GA Property ID *Experiment Name *Is blocking experiment? *YesNoContainer ID *Ex. GMT-PB9BWQWorkspace Name *Version # *Data Studio Data SourceAnalyticsOtherData Studio Data Source other?At this time we only support issues related to analytics 360 data sources. If you're having issues with data sources other than analytics 360, please reference our data studio help centerAnalyticsOtherData Studio Report Link *Firebase Property ID *Firebase GTM Container ID *Applicable if passing data from Firebase to GA via GTMFirebase GA Property ID *Firebase GA View ID *Firebase App ID *Firebase User Email *GMP Home Organization Name *GMP Home Organization ID *Advertiser IDCampaign ID *Insertion Order IDLine Item ID *Creative IDSite IDPlacementFloodlight Activity IDQuery used if applicableScreenshot of the results of the queryBiqQuery Project Name or Project ID Please grant our support team access to your Big Query in order to resolve your query. Go to https://console.cloud.google.com/iam-admin/iam/project. Click IAM. Click Add. Enter user email: [email protected]. Select Role - Project > Viewer and BigQuery > BigQuery User and BigQuery Viewer. I have provided Support access to my BigQuery project.YesNoAttach an uncropped screenshot or fileAttach an uncropped screenshot or file Please make sure the screenshot is uncropped and make sure all important information is included. SubjectFull description *Need support for any Google Analytics 360 products? Be sure to read our Ticket Submission Best Practices to ensure that all required information is included to enable our support teams to start troubleshooting the issue right away! What is the expected behavior? *Attach an uncropped Screenshot / FileHow would you like a Google expert to respond? *Call meEmail meEither phone or email is finePlease select onePlease provide a phone number we can call to reach you. *Select oneAfghanistan (+93)Åland Islands (+358)Albania (+355)Algeria (+213)American Samoa (+1)Andorra (+376)Angola (+244)Anguilla (+1)Antigua & Barbuda (+1)Argentina (+54)Armenia (+374)Aruba (+297)Ascension Island (+247)Australia (+61)Austria (+43)Azerbaijan (+994)Bahamas (+1)Bahrain (+973)Bangladesh (+880)Barbados (+1)Belarus (+375)Belgium (+32)Belize (+501)Benin (+229)Bermuda (+1)Bhutan (+975)Bolivia (+591)Bosnia & Herzegovina (+387)Botswana (+267)Brazil (+55)British Indian Ocean Territory (+246)British Virgin Islands (+1)Brunei (+673)Bulgaria (+359)Burkina Faso (+226)Burundi (+257)Cambodia (+855)Cameroon (+237)Canada (+1)Cape Verde (+238)Caribbean Netherlands (+599)Cayman Islands (+1)Central African Republic (+236)Chad (+235)Chile (+56)China (+86)Christmas Island (+61)Cocos (Keeling) Islands (+61)Colombia (+57)Comoros (+269)Congo - Brazzaville (+242)Congo - Kinshasa (+243)Cook Islands (+682)Costa Rica (+506)Côte d’Ivoire (+225)Croatia (+385)Curaçao (+599)Cyprus (+357)Czechia (+420)Denmark (+45)Djibouti (+253)Dominica (+1)Dominican Republic (+1)Ecuador (+593)Egypt (+20)El Salvador (+503)Equatorial Guinea (+240)Eritrea (+291)Estonia (+372)Eswatini (+268)Ethiopia (+251)Falkland Islands (Islas Malvinas) (+500)Faroe Islands (+298)Fiji (+679)Finland (+358)France (+33)French Guiana (+594)French Polynesia (+689)Gabon (+241)Gambia (+220)Georgia (+995)Germany (+49)Ghana (+233)Gibraltar (+350)Greece (+30)Greenland (+299)Grenada (+1)Guadeloupe (+590)Guam (+1)Guatemala (+502)Guernsey (+44)Guinea (+224)Guinea-Bissau (+245)Guyana (+592)Haiti (+509)Honduras (+504)Hong Kong (+852)Hungary (+36)Iceland (+354)India (+91)Indonesia (+62)Iraq (+964)Ireland (+353)Isle of Man (+44)Israel (+972)Italy (+39)Jamaica (+1)Japan (+81)Jersey (+44)Jordan (+962)Kazakhstan (+7)Kenya (+254)Kiribati (+686)Kosovo (+383)Kuwait (+965)Kyrgyzstan (+996)Laos (+856)Latvia (+371)Lebanon (+961)Lesotho (+266)Liberia (+231)Libya (+218)Liechtenstein (+423)Lithuania (+370)Luxembourg (+352)Macao (+853)Madagascar (+261)Malawi (+265)Malaysia (+60)Maldives (+960)Mali (+223)Malta (+356)Marshall Islands (+692)Martinique (+596)Mauritania (+222)Mauritius (+230)Mayotte (+262)Mexico (+52)Micronesia (+691)Moldova (+373)Monaco (+377)Mongolia (+976)Montenegro (+382)Montserrat (+1)Morocco (+212)Mozambique (+258)Myanmar (Burma) (+95)Namibia (+264)Nauru (+674)Nepal (+977)Netherlands (+31)New Caledonia (+687)New Zealand (+64)Nicaragua (+505)Niger (+227)Nigeria (+234)Niue (+683)Norfolk Island (+672)North Macedonia (+389)Northern Mariana Islands (+1)Norway (+47)Oman (+968)Pakistan (+92)Palau (+680)Palestine (+970)Panama (+507)Papua New Guinea (+675)Paraguay (+595)Peru (+51)Philippines (+63)Poland (+48)Portugal (+351)Puerto Rico (+1)Qatar (+974)Réunion (+262)Romania (+40)Russia (+7)Rwanda (+250)Samoa (+685)San Marino (+378)São Tomé & Príncipe (+239)Saudi Arabia (+966)Senegal (+221)Serbia (+381)Seychelles (+248)Sierra Leone (+232)Singapore (+65)Sint Maarten (+1)Slovakia (+421)Slovenia (+386)Solomon Islands (+677)Somalia (+252)South Africa (+27)South Korea (+82)South Sudan (+211)Spain (+34)Sri Lanka (+94)St. Barthélemy (+590)St. Helena (+290)St. Kitts & Nevis (+1)St. Lucia (+1)St. Martin (+590)St. Pierre & Miquelon (+508)St. Vincent & Grenadines (+1)Suriname (+597)Svalbard & Jan Mayen (+47)Sweden (+46)Switzerland (+41)Taiwan (+886)Tajikistan (+992)Tanzania (+255)Thailand (+66)Timor-Leste (+670)Togo (+228)Tokelau (+690)Tonga (+676)Trinidad & Tobago (+1)Tristan da Cunha (+290)Tunisia (+216)Türkiye (+90)Turkmenistan (+993)Turks & Caicos Islands (+1)Tuvalu (+688)U.S. Virgin Islands (+1)Uganda (+256)Ukraine (+380)United Arab Emirates (+971)United Kingdom (+44)United States (+1)Uruguay (+598)Uzbekistan (+998)Vanuatu (+678)Vatican City (+39)Venezuela (+58)Vietnam (+84)Wallis & Futuna (+681)Western Sahara (+212)Yemen (+967)Zambia (+260)Zimbabwe (+263)Phone Type *MobileLandline/OtherKeep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.Please inform the preferred time we can call to reach youPlease grant access to our support team for your Google Analytics account. Check this box if access has been granted.Access has been granted.SubmitSubmittedEdit requestDownload submission https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email. Additional info OK Your email has been sentThank you for your request! Our support team has received your request, and you should receive a confirmation email from Google within the next few minutes. You can include attachments related to this issue or CC any of your colleagues or Google contacts by replying to that confirmation email.Edit requestDownload submission