Use the steps on this page to fix the following problems on your phone:
- Won’t turn on
- Has a black or blank screen
- Turns on but won’t charge
- Turns on but immediately turns off
Hold the power button
First, try holding down your phone's power button for 5-7 seconds. This usually restarts a phone.
Troubleshoot your cable, power adapter, outlet & case
- Try to charge another device with your power adapter and cable.
- Check that the cable is securely connected to the adapter and to your phone.
- Check that there's nothing in the port of your phone, like dust or lint.
- Try to charge your phone with another cable or power adapter.
Troubleshoot your battery charge
Plug in your phone with a working cable, charger, and outlet, then wait one minute.
- If you see a battery icon, your phone is powered off and is charging. You can restart right away.
- If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
- If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.
Troubleshoot your screen
- Press the power button for about 30 seconds.
- Wait about 2 minutes.
- Make your phone ring. You can call it from another phone or use Find My Device. Learn how.
- If your phone rings, learn how to troubleshoot your screen. If it doesn’t, go to the advanced steps (below).
Troubleshoot with advanced steps
Option 1: Troubleshoot by connecting to a computer
- Check that your computer is on and connected to a power source.
- Connect your phone to your computer's USB or USB-C port with a cable that works.
- Wait about 10–15 minutes.
- Disconnect the cable from your phone, then reconnect it within 10 seconds.
- If you see a battery icon within one minute, your phone is powered off and charging.
- Charge your phone for at least 30 minutes.
- Press and hold the Power button until your phone restarts. You might need to tap Restart
.
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.
Option 2: Troubleshoot using your phone's buttons
With your phone plugged in, press and hold both the volume-down button and the power button at the same time for at least 20 seconds.
If you see a red light, your battery is fully discharged.
- Charge your phone for at least 30 minutes.
- Press and hold the power button for a few seconds.
- On your screen, tap Restart
If you see an Android robot and the word "Start" with an arrow around it:
- Press the volume-down button until you see the option to "Power off." Press the power button to pick "Power off."
- Charge your phone for at least 30 minutes.
- Press and hold the power button for a few seconds.
- On your screen, tap Restart
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.