If you can’t play your purchased content or games on your Android TV, here are some steps that you can try.
Check your Wi-Fi connection
- On your Android TV home screen, go to Settings
.
- Under 'Device', select Wi-Fi
.
- Select a network.
- Follow the on-screen instructions.
- Open one of your apps.
- Play your content or game again.
.
.- On your Android TV home screen, go to Settings
- Select About
System software update
- Install any available updates.
- Play your content or game again.
System software update - On your Android TV home screen, go to Settings
- Select About
- Once the system restarts, play your content or game again.
- On your Android TV home screen, go to Settings
- Under 'Accounts', check which account is signed in to your Android TV.
If you want to use another account, learn how to add or change an account.
- On your Android TV home screen, go to Settings
- Under 'Accounts', select your Google Account.
- At the top, select Sync now.
- Play your content or game again.
- On your Android TV home screen, go to Settings
- Select Apps.
- Under 'System apps', select the app
- Play your content or game again.
Some games aren’t compatible with Android TV. Here’s how to check:
- On your computer, go to Google Play.
- Find the game that you want to play.
- Click Install or Installed.
- Under 'Choose a device', look for your Android TV device. If it’s dimmed, the game isn’t compatible.