When you interface with AppSheet Support, in some cases the support team might request access to your app to assist with diagnosing the issue.
When enabling AppSheet Support access to your app, consider the following:
- You are allowing read and write access to your app by AppSheet Support. However, the AppSheet Support team will not update any data unless instructed by you in the steps to reproduce the issue. All updates are captured in the Audit History.
- Access to your app by the AppSheet Support team expires at the end of each calendar day (UTC). If the issue isn't resolved, the AppSheet Support team must request access each additional calendar day (UTC) needed to fully troubleshoot and resolve the issue.
- You will be notified by email each time AppSheet requests access to your app.
- You can revoke access to your app at anytime.
To enable Google Support to access to your app:
- Sign in to AppSheet.
- Select My account profile > Account settings.
The My Account page displays. - Under App Creator Settings, enable Allow AppSheet staff to access all of my apps and related data at any time in order to provide support and maintenance?, as shown below:
- Click Save.