Manage an individual account as described in the following sections.
- Purchase a subscription for an individual account
- Upgrade the subscription or number of licenses for an individual account
- About the enforcement of a subscription and licenses for an individual account
- Add a payment method for an individual account
- View billing invoices for an individual account
Purchase a subscription for an individual account
When you are ready to deploy and share your apps with other users, you must:
- Choose a subscription.
See also: What subscription is right for me? - Determine the number of licenses you need to purchase.
See How many licenses do I need to purchase for my subscription? - Purchase a subscription, as described in the following sections:
Purchase an AppSheet Starter or Core subscription for an individual account
To purchase an AppSheet Starter or Core subscription for an individual account:
- Sign in to AppSheet.
- Select your account from the account profile drop-down to go to the My account page.
- Select the Billing tab.
- Click Upgrade.
- Enter the following information:
Field Description Plan Select Secure (pay per user). Subscription Plan Select AppSheet Starter or AppSheet Core. Number of user licenses Set this value to the number of licenses required based on the total number of unique app users across all of your deployed apps. See How many licenses do I need for my subscription? Billing period Select Monthly or Annually. Promo Code Enter your promotion code, if applicable, and click Apply. For example, we offer discounts to non-profits. - Review the expected charges.
- Click Accept.
The recurring bill payment dialog displays. - Enter your billing information at the prompt.
- Click Payment Info.
- Enter your credit card information.
- Click Add card.
Purchase an AppSheet Enterprise Plus subscription
To purchase an AppSheet Enterprise Plus subscription, see Purchase AppSheet Enterprise Plus without a Google Workspace account.
Purchase an AppSheet Publisher Pro subscription (for public apps)
Purchase an AppSheet Publisher Pro subscription to share publicly accessible apps with users without requiring them to sign-in (if you don't have an Enterprise Plus subscription).
- If you have an Enterprise Plus subscription, you can build public apps; you don't need to purchase the Publisher Pro subscription.
- If you have a Starter or Core subscription, you need to purchase a Publisher Pro subscription using a separate AppSheet account. See Can I purchase multiple subscriptions using the same AppSheet account?
To purchase a Publisher Pro subscription for an individual account:
- Sign in to AppSheet.
- Select your account from the account profile drop-down to go to the My account page.
- Select the Billing tab.
- Click Upgrade.
- Enter the following information:
Field Description Plan Class Select Public (pay per app). Subscription Plan Select AppSheet Publisher Pro. Number of app licenses Set this value to the number of licenses required based on the number of deployed apps. See How many licenses do I need for my subscription? Billing period Select Annual or Monthly. Promo Code Enter your promotion code, if applicable, and click Apply. For example, we offer discounts to non-profits. - Review the expected charges.
- Click Accept.
The recurring bill payment dialog displays. - Enter your billing information at the prompt.
- Click Payment Info.
- Enter your credit card information.
- Click Add card.
Upgrade the subscription or number of licenses for an individual account
You can upgrade or change your subscription or the number of licenses at any time. Any charges are prorated to reflect the changes and applied to your next 30-day bill. If your subscription change lowers your charge, then we will credit you with the appropriate amount.
For example, you may need to upgrade or change your subscription if:
- Your app uses a feature that requires a subscription upgrade. For more information, see How to determine if a subscription upgrade is required.
- You have five users of your app and have purchased five user licenses and you need to send the app to more users. In this case, you should simply increase the number of app licenses. Likewise, you can decrease the number of licenses to reflect lower expected usage or change subscriptions.
You can increase or decrease the number of licenses as described in Purchase a subscription for an individual account.
Troubleshoot: My subscription upgrade is not reflected in my account after purchase
About the enforcement of a subscription and licenses for an individual account
We try to ensure that app usage is never compromised because of short-term discrepancies in subscriptions and licenses. To allow you time to modify your subscription appropriately, your app status will remain active and the access to your app won't be affected for a reasonable interval if any of the following situations occur:
- The actual number of users for your app exceeds your license limits
- You are on the wrong subscription
- There is a problem with your credit card (see below)
Credit card failures
When there is a failure processing a credit card payment, you will receive an email notification indicating that the credit card information should be updated. You can go to My account > Billing page and update your card information. In the interim, your app status will remain active and the access to your app won't be affected for up to 15 days from the date the email notification was sent.
Add a payment method for an individual account
For Starter, Core, and Publish Pro subscriptions, you must add a credit card to be used for payment. When purchasing a subscription, you are prompted for billing information and payment method. You can also add a payment method using the steps described below.
Your credit card is charged on a monthly schedule based on the particular subscription and license count you have chosen. AppSheet processes credit card payments through Stripe, a popular and reliable platform for credit card payments.
If you make changes in the middle of the month, the pricing is prorated to the time of the change. You may see adjustments to the next month's billing to reflect these changes. For example, if you lower the number of licenses, you will see credit reflected in your next month's bill. Contact AppSheet at any time if you have questions about your billing.
To add a payment method for an individual account:
- Sign in to AppSheet.
- Select your account from the account profile drop-down to go to the My account page.
- Select the Billing tab.
- Under Payment Method, click + Payment Method.
- The recurring bill payment dialog displays.
- Enter your billing information at the prompt.
- Click Payment Info.
- Enter your credit card information.
- Click Add card.
View billing invoices for an individual account
Every time your credit card is charged using Stripe, you will receive an invoice email from Stripe showing what you have been charged by AppSheet and the details of the invoice. If you have not received these invoice emails, check your Junk mail folder.
To view a billing invoice for an individual account:
- Sign in to AppSheet.
- Select your account from the account profile drop-down to go to the My account page.
- Select the Billing tab.
- Scroll to Billing History.
- Select the desired invoice and click View.