Fix issues with “Hey Google” on a speaker, smart display or Smart Clock

Check the speaker, smart display or Smart Clock that you’re experiencing issues with.

1. Make sure that it’s plugged in and powered on.
2. Make sure that it’s connected to the Internet and on the same Wi-Fi network as your mobile device.

Your Assistant won’t respond if your microphone is turned off or muted.

• Speakers (except Google Home), smart displays or Smart Clocks: On the back of your device, make sure that the switch for the microphone is turned on. The switch is often orange or red when the microphone is turned off.
• Google Home: On the back of your speaker, press the microphone mute button to turn the microphone on or off. Your Assistant will say whether you turned the microphone on or muted it.

1. Disconnect the power cable from your device.
2. Reconnect the power cable.

1. On your Android phone or tablet, open the Google Home app .
2. At the top right, tap your Profile picture or initial Assistant settings Languages.
3. To change your Assistant’s language:
   1. Tap your current language.
   2. Choose a new language to use with your Assistant.

1. Open the Google Home app .
2. At the top right, tap your Profile picture or initial Assistant settings Assistant Voice Match.
3. Under “Linked devices”, check if your device is listed.
   • Device listed: Your voice is already linked.
   • Device not listed: Tap Add devices, then follow the on-screen instructions.

1. On your Pixel phone, open the Settings app .
2. Under "Popular settings", tap Voice Match.
3. Under “Shared devices”, check if your device is listed.
   1. Device listed: Your voice is already linked.
   2. Device not listed: Tap Add devices, then follow the on-screen instructions.

1. Open the Google Home app .
2. At the top right, tap your Profile picture or initial Assistant settings Assistant Voice Match.
3. Under “Linked devices”, check if your device is listed.
   • Device listed: Your voice is already linked.
   • Device not listed: Tap Add devices, then follow the on-screen instructions.

1. On your Pixel phone, open the Settings app .
2. Under "Popular settings", tap Voice Match Teach your Assistant your voice again Retrain.
3. Follow the on-screen instructions.

1. On your Android phone or tablet, open the Google Home app .
2. At the bottom, tap Home .
3. Touch and hold the device for which you want to submit feedback.
4. At the top right, tap Device settings   Recognition and sharing.
5. Turn on Send [your device] usage data and crash reports to Google.

1. Open the Google Home app .
2. At the top right, tap your profile picture or initial  Help and feedback  the type of device for which you'd like to submit feedback  Send feedback  the device for which you'd like to submit feedback.
3. Enter a brief description of your issue.
4. Check the box for Screenshot and System logs.
5. At the top right, tap Send .

• Link your voice to your Google Assistant device with Voice Match