Fix issues with “Hey Google” on a speaker, smart display or Smart Clock

Check the speaker, smart display or Smart Clock that you’re experiencing issues with.

1. Make sure that it’s plugged in and powered on.
2. Make sure that it’s connected to the Internet and on the same Wi-Fi network as your mobile device.

Your Assistant won’t respond if your microphone is turned off or muted.

• Speakers (except Google Home), smart displays or Smart Clocks: On the back of your device, make sure that the switch for the microphone is turned on. The switch is often orange or red when the microphone is turned off.
• Google Home: On the back of your speaker, press the microphone mute button to turn the microphone on or off. Your Assistant will say whether you turned the microphone on or muted it.

1. Disconnect the power cable from your device.
2. Reconnect the power cable.

1. On your iPhone or iPad, open the Google Home app .
2. At the top right, tap your Profile picture or initial Assistant settings Assistant Languages.
3. If you need to, change your Assistant’s language:
   • Tap your current language
   • Choose a new language to use with your Assistant.

1. Open the Google Home app .
2. At the top right, tap your Profile picture or initial Assistant settings Assistant Voice Match
3. Under "Shared devices with Voice Match", check if your device is listed.
   • Device listed: Your voice is already linked.
   • Device not listed: At the bottom right, tap Add and follow the on-screen instructions.

1. Open the Google Assistant app .
2. At the top right, tap your profile picture or your initial  Assistant  Voice Match.
3. Under "Shared devices with Voice Match", check if your device is listed. 
   • Device listed: Your voice is already linked.
   • Device not listed: At the bottom right, tap Add  and follow the on-screen instructions.

1. Open the Google Home app .
2. At the top right, tap your Profile picture or initial Assistant settings Assistant Voice Match
3. Tap Teach your Assistant your voice again Retrain.
4. Follow the on-screen instructions.

1. Open the Google Assistant app .
2. At the top right, tap your profile picture or your initial Assistant  Voice Match  Teach your Assistant your voice again  Retrain.
3. Follow the on-screen instructions.

1. On your iPhone or iPad, open the Google Home app .
2. At the bottom, tap Home .
3. Touch and hold the device for which you want to submit feedback.
4. At the top right, tap Device settings   Recognition and sharing.
5. Turn on Send [your device] usage data and crash reports to Google.

1. Open the Google Home app .
2. At the top right, tap your profile picture or initial  Feedback  the device for which you'd like to submit feedback.
3. Enter a brief description of your issue. 
4. Select Screenshot and System logs.
5. At the top right, tap Send .

• Link your voice to your Google Assistant device with Voice Match