Troubleshoot issues with app downloads in your car

If you have trouble with app downloads from your car’s Play Store, you can try a few steps to troubleshoot.

Clear cache and data for your apps

Important: Before you try these steps, make sure that your car is in park.

Clear Play Store cache and data
  1. On your car’s screen, tap Menu Menu and then Settings Settings and then System.​​​​
  2. Tap Storage and then Other apps and then Google Play Store Google Play.
  3. Tap Clear cache and then OK.
Clear Download Manager cache and data
  1. On your car screen, tap Menu Menu and then Settings Settings.
  2. Tap System and then AAOS and then View all apps.
  3. Tap Show system and then Download Manager Download Manager and then Storage and cache.
  4. Tap Clear cache and then OK.
Clear Google Play services cache and data
  1. On your car screen, tap Menu Menu and then Settings Settings.
  2. Tap System and then Storage and then Other apps.
  3. At the top right, tap Show system and then Google Play services Google Play services.
  4. Tap Clear cache and then OK.

Remove and re-add your Google Account

Important: When you sign out of your account, any apps that you downloaded will be removed. After you sign in again, reinstall your apps.

  1. On your car’s screen, tap Menu Menu.
  2. To open, tap the Play Store Google Play.
  3. At the top right, tap your profile photo.
  4. Tap Sign out of this account.
  5. Close and reopen the Play Store.
  6. Tap Sign in. Follow the on-screen instructions.

Turn off and on Play Store updates

  1. On your car's screen, tap Menu Menu and then Settings Settings and then Apps and notifications.
  2. Tap Show all apps and then Google Play Store Google Play.
  3. At the top of your screen, tap Disable and then Disable app and then Enable.

Connect to the Internet

To download apps, you have to connect your car to Wi-Fi or a mobile network.

  1. On your car’s screen, check if your car is connected to Wi-Fi Wi-Fi.
  2. If you’re offline, check if mobile data and Wi-Fi are on.
    • At the top, tap Menu Menu and then Settings Settings and then Network and Internet.
    • Turn on Mobile data and Wi-Fi.

Tip: If mobile data and Wi-Fi are on but you are still offline, you could be in an area without service. Try again later when you’re in a different location. Or, turn your network off, then on, and try to reconnect.

Check if a system update is available for your car

  1. At the top of your car’s screen, tap Menu Menu and then Settings Settings and then System and then System update.
  2. Check for update availability:
  • If the screen says, 'Your system is up to date', you don’t need to complete an update.
  • If the screen doesn’t say, 'Your system is up to date', at the top right, tap Check for update. Follow the on-screen instructions.

Restart your engine

If none of these steps work, try to turn your car’s engine off and then on. Then try to download the app again.

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