When you add a new subscription for a paid service such as Google Workspace, you can offer a 30-day free trial:
- One trial period is offered per customer.
- If the customer doesn't qualify, the trial option isn't available in the console.
Qualifications for a free trial
Qualified accounts
- New customers
- Customers currently in a free trial when they transferred to your reseller account.
Accounts that don’t qualify
- Current customers who canceled a free trial (with either a reseller or Google direct sales)
- Customers who contractually use offline order placement
Change the payment plan during a trial
During the free trial period, you can switch the payment plan before the paid subscription starts.
- Sign in to the Partner Sales Console.
- On the Customers page, click the customer name.
- Select the customer's subscription.
- Next to Payment, click the payment plan.
- If you have multiple billing accounts set up in your Partner Sales Console , select the billing account.
- All customer orders must use the same currency, but you can use different billing accounts with the same currency.
- All Google Workspace subscriptions need to use the same billing account.
- For the payment plan that you want, click Select plan.
- Enter the number of licenses needed
click Save.
- (Optional) Enter a P.O. number.
- Click Confirm order
click Save.Convert a trial to a paid subscription
During the free trial period, you can switch to a paid subscription. If you don’t set up billing and a payment plan within 30 days, the trial account is suspended until you set up billing.
- Sign in to the Partner Sales Console.
- On the Customers page, click the customer name.
- Select the customer's subscription.
- Choose one of the following options:
- Next to Payment, click Trial plan.
- Click Set up billing.
- If you have multiple billing accounts set up in your Partner Sales Console , select the billing account.
- All customer orders must use the same currency, but you can use different billing accounts with the same currency.
- All Google Workspace subscriptions need to use the same billing account.
- For the payment plan that you want, click Select plan.
- Enter the number of licenses needed
- (Optional) Enter a P.O. number.
- Click Confirm order
Transfer a trial customer to Google
If your customer doesn’t want to convert to a paid account, you can transfer their account to Google and the customer can start a new 30-day trial period.