This article is for IT administrators troubleshooting Chromebook enrollment.
You may encounter various error codes when uploading a log file to Log Analyzer. The error codes have similar patterns to HTTP error codes. For example, 200 means that enrollment is successful, and 400 means that there are bad requests. An exception is the 100 series, which follows a different set of rules for Chrome.
This list is not exhaustive, and it's subject to change. It's derived from the device management service source code. Chromium.org has a complete list of enrollment errors.
Server request failed error codes
| Code | Meaning | Details |
|---|---|---|
| 200 | Success | The device enrolled successfully and got the OK from the server. |
| 400 | Invalid Argument | The device sent data that wasn’t expected during enrollment. |
| 401 | Not Authorization | The authorization token isn’t valid and enrollment can’t continue. |
| 402 | Missing Licenses | The domain doesn’t have enough licenses to enroll. |
| 403 | Device Management Not Allowed | Chrome Management isn’t enabled on the domain. |
| 404 | URL not found | Something (a proxy) is returning a 404 error when accessing the enrollment URL. |
| 405 | Invalid Serial Number | The serial number is invalid and enrollment won’t continue. |
| 409 | Device ID conflict | The device ID already exists and it won’t enroll a duplicate. |
| 410 | Device Not Found | The enrollment server can't find the device. |
| 500 | Internal Server Error | The enrollment server has an issue. Try again later. |
| 503 | Service Unavailable | The enrollment server has an issue. Try again later. |
| 902 | Policy Not Found | The Chrome policy isn’t found. |
Server errors (100 series)
| Code | Short Name | Description |
|---|---|---|
| -103 | CONNECTION ABORTED | The connection timed out due to not receiving an ACK signal for data sent. |
| -105 | NAME NOT RESOLVED | A host name couldn’t be resolved. |
| -106 | INTERNET DISCONNECTED | The internet connection was lost. |
| -107 | SSL ERROR | An SSL error occurred. |
| -113 | SSL VERSION / CIPHER MISMATCH | The client and server don't support a common SSL protocol version or cipher suite. |
| -116 | SSL RENEGOTIATION ERROR | During SSL renegotiation the server sent a certificate with an error. |
| -117 | BAD SSL CLIENT AUTH | The authentication handshake failed because of a bad or missing client certificate. |
| -126 | SSL BAD RECORD MAC ALERT | An SSL peer sent Google a fatal bad_record_mac alert. |
| -136 | CERTIFICATE INVALID | Certificate presented by the HTTPS proxy was invalid. |
| -137 | NAME RESOLUTION FAILED | An error occurred when trying to do a Domain Name System (DNS) resolution. |
| -149 | BAD PEER PUBLIC KEY | SSL peer public key is invalid. |