Get support

For administrators who manage Chrome browser or ChromeOS devices for a business or school.

If you need help with Chrome browser or ChromeOS devices, when possible, you should review the articles in the Chrome Enterprise and Education Help Center before contacting support. The type of support that you can get depends on your Chrome service or Google Workspace edition.

Google provides support for the latest versions of:

Chrome browser—Stable, Extended stable, Beta, and Dev channels.
ChromeOS—Stable, Long-term support (LTS), LTS candidate (LTC), Beta, and Dev channels.

Contact Chrome Enterprise support

Before you contact support, review the types of support below. Make sure your support request fits the guidelines for help.

If you have Chrome Enterprise Upgrade or Google Workspace

Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
At the top right of the Admin console, click .
In the Help window, click Contact support.

Having trouble accessing the Admin console? For help, see Can’t sign in to the Admin console.

If you have Google Cloud Platform (GCP)

If you have Google Cloud Platform Enhanced or Premium support, see the Google Cloud documentation for details on how to create a support case.

Chrome Enterprise support options

Support for ChromeOS devices

If your organization subscribes to a Chrome service, such as Chrome Enterprise Upgrade or Chrome Education Upgrade, Google provides support for software issues covered under the Technical Support Service Guidelines, including:

Google Admin console policies
ChromeOS device management
ChromeOS issues
Browsing issues not caused by third-party software or websites
App and extension issues not caused by third-party software

Support for Chrome browser

If your organization purchases at least 100 Chrome Enterprise Upgrade licenses, Google provides browser support for browser administration issues for the entire organization, including ChromeOS devices that do not have Chrome Enterprise Upgrade. For more information, see Chrome Product Technical Support Services Guidelines.

If you are a Google Workspace customer, Google provides support for issues covered under the Google Workspace Technical Support Service Guidelines.

If you have Google Cloud Platform (GCP) Enhanced or Premium support, Google provides support for Chrome browser. For more information, see Google Cloud Platform Services: Technical Support Services Guidelines.

Chrome browser administration issues include:

Configuring, deploying, or installing Chrome browser on devices
Microsoft Windows Group Policy Management Editor templates
MSI installer for Chrome browser
Google Admin console policies
Browser issues not caused by third-party software or websites

Chrome Browser Enterprise Support

You can purchase Chrome Browser Enterprise Support for your organization if you:

Use Chrome browser.
Don't have a Google Workspace subscription.
Have a Google Workspace subscription but have more Chrome browser users than Google Workspace licenses.
Have more than 1,000 users.

With Chrome Browser Enterprise Support, you get support for the Beta, Stable, and Extended stable channels of Chrome browser on Windows, Apple Mac, and Linux computers. You get help with:

Group Policy Management Editor templates
MSI installer for Chrome browser
Browser issues not caused by third-party software or websites
Best practices for deploying, managing, and updating Chrome browser

Sign up for Chrome Browser Enterprise Support

Go to the sign-up form.
Under Contact sales, enter your organization's information.
Note: After you purchase Chrome Browser Enterprise Support, the contact listed on the sign-up form will get a welcome email with a temporary username and password. If the contact doesn’t get the email, fill out theGoogle Admin console support form for help.
If you're using your own domain, you need to verify your domain with Google. For details, see Verify your domain for Google Workspace.
If you have difficulty verifying your domain, see Can't sign up my domain for a Google service.
If you have other Google services, sign in to the Admin console with the username and password that you usually use.
If this is your first Google Cloud product, sign in to the Admin console with the temporary username and password from the welcome email that we sent.
Create a backup admin account.
1. In the Admin console, create a user account for the backup admin. For details, see Add an account for a new user.
2. Assign the Super Admin role to the new user. For details, see Pre-built administrator roles.
Add users to the Google Cloud Support Center. For details, see Provision and manage web application users.

Other support options

Hardware support

Before you contact support, you should troubleshoot your issue. See Troubleshoot ChromeOS devices. For hardware issues, contact the device manufacturer's repair center.

Manufacturer	Region	Phone support	Support page
Acer	USA, Canada		Read more
	Japan		Read more
	Global	Read more	Read more
ASUS	USA, Canada	1-888-606-ASUS (606-2787)	Read more
ASUS	Japan		Read more
Dell	Global	Read more	Read more
Google	Global		Read more
HiSense	USA	1-888-935-8880	Read more
HP	USA, Canada	1-800-334-5144	Read more
HP	Japan		Read more
Lenovo	US	1-800-426-7378	Read more
Lenovo	Global	Read more	Read more
Samsung	USA	1-866-SAM-4-BIZ (726-4249)	Read more
	Canada	1-800-749-0205	Read more

ChromeOS Flex

If your organization subscribes to Chrome Enterprise Upgrade or Chrome Education Upgrade, your ChromeOS Flex devices are on the Certified Models list, and devices are enrolled in the Google Admin Console, Google provides support for issues that might be specific to ChromeOS Flex. These issues might be related to:

Installation
Device enrollment
Device connectivity
Audio or video

For help with issues that are specific to ChromeOS Flex, contact Chrome Enterprise support.

Note: Google does not support the unstable Beta release of ChromeOS Flex.

Was this helpful?

How can we improve it?