Fix issues with passwords
Chrome doesn’t offer to save your passwords
- On your computer, open Chrome.
- Enter your info on the website you want to save the password for.
- To the right of the address bar, select Password Save.
If you don't find the Key icon, delete your password and try to sign in again.
Edit or delete your saved passwords
- On your computer, open Chrome.
- At the top right, select Profile Passwords .
- To edit or delete a saved password, select More Remove or Edit password.
Stop Chrome from offering to save your passwords
- On your computer, open Chrome.
- At the top right, click Profile Passwords .
- On the left, click Settings.
- Turn Offer to save passwords off.
Chrome doesn't suggest your saved passwords
Click on the text field for your password. You'll see a list of suggestions based on your saved info.
If you still don't see suggestions, Chrome might not be able to detect the right fields on the website.
You can look up your saved info by following these steps:
- On your computer, open Chrome.
- At the top right, click Profile Passwords .
- To the right of the website, click Preview .
Fix issues with payment & contact info
Chrome doesn't offer to save your payment or address info
- Go to pay.google.com.
- Add your info:
- Payment method: Select Payment Methods Add payment methods.
- Address: Select Address Add addresses.
- On your computer, open Chrome.
- At the top right, select Profile Payment methods or Addresses and more .
- Add, edit, or delete info:
- Add: Next to "Payment methods" or "Addresses," select Add.
- Edit: Next to the card or address, select More Edit.
- Delete: Next to the card or address, select More Delete.
If you add, edit, or delete an address and you’re signed in to Chrome with your Google Account, your changes show up on your other devices where you’re signed in to Chrome with the same account.
Edit your saved payment info
If your saved payment info isn’t right, you can edit your info in Chrome.
- On your computer, open Chrome.
- At the top right, select Profile Payment methods or Addresses and more .
- To the right of an incorrect item, select More Edit.
If your payment method is saved in Google Pay, you may have to link out to Google pay or change your info at pay.google.com.
Stop Chrome from offering to save your payment info
If you don't want to ever save your info to Chrome, you can turn off the prompt:
- On your computer, open Chrome.
- At the top right, click Profile Payment methods .
- Turn off Save and fill payment methods.
Chrome doesn't suggest your saved payment methods
Click on the text field for your payment method. You'll see a list of suggestions based on your saved info.
If you still don't see suggestions, Chrome might not be able to detect the right fields on the website.
You can look up your saved info by following these steps:
- On your computer, open Chrome.
- At the top right, click Profile Payment methods .
Fix payment errors
If you’re having issues buying something online, it could be an issue with your card or the site.
Unrecognized $0 or $1 charge on your credit card
Google Pay confirms that your credit card is valid with a temporary $0 or $1 charge. It will disappear after 1 to 7 business days, depending on your bank.
"Login not secure" or "Payment not secure" error
If you see a "Login not secure" or "Payment not secure" message, look at the security status:
- Not secure: We suggest that you don't enter sensitive details, like passwords or credit cards. You can try to visit a more secure version of the site.
- Dangerous: We suggest you don't enter any private or personal information on this page. If possible, don't use the site. Learn more about dangerous sites.