If you have forgotten your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos and Google Play.
Tips:
- Wrong guesses won’t kick you out of the account recovery process. There's no limit to the number of times that you can attempt to recover your account.
- If you use an account through your work, school or other group, these steps might not work. Check with your administrator for help.
- To recover an account for a child under 13 (or the applicable age in your country) you can reset your child's password.
Forgotten your password
- Follow the steps to recover your Google Account or Gmail.
- You'll be asked some questions to confirm that it's your account. Answer the questions as best as you can.
- If you have trouble, try the tips to complete account recovery steps.
- Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.
Forgotten the email address that you use to sign in
- To find your username, follow these steps. You need to know:
- A phone number or the recovery email address for the account.
- The full name on your account.
- Follow the instructions to confirm that it’s your account.
- You’ll find a list of usernames that match your account.
Someone else is using your account
If you think that someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.
Can’t sign in for another reason
If you have another problem, get help signing in.
Recover a deleted Google Account
If you recently deleted your Google Account, you can follow the steps to recover your account.
Still can’t sign in
Create a new account
If you can’t sign in, try these tips for account recovery.
If you still can’t recover your account, you can create a new Google Account. When you do, you can follow these steps to avoid getting locked out of your Google Account.
Avoid account and password recovery services
For your security, you can't call Google for help to sign into your account. We don’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.