Pending charges
If you see 'pending' charges from the Chrome Web Store on your credit card statement, here's what they mean:
- You'll see a pending charge just after you buy something from the Chrome Web Store. You may see this charge even if you've cancelled the purchase. If you cancel the purchase, the pending charge will disappear within 1 to 14 working days. If you didn't cancel the purchase, it will turn into an actual charge.
- If you just created a Google Pay account to make your first purchase, or added a new card to your Pay account, you may see a £1 charge. This is to make sure that your card is valid. If it is valid, the charge will be removed.
Dispute a charge
To dispute a charge for an order, contact the item's developer, the payment processor or your credit card company directly.
Google isn't responsible for resolving billing disputes regarding items from the Chrome Web Store.
Tip: If you find unauthorised charges in your Google Pay account, get phishing messages or think that your account has been hijacked, you must take action. Learn how to dispute, report or cancel a payment.