Chrome Web Store One Stop Support

Welcome to the Chrome Web Store One Stop Support for developers. 

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What can we help you with today? *
Item includes apps, extensions, and themes
Please select a sub-category of support *
Please select a sub-category of support *
Please provide us with more information to help you with this request *
To file a counter notification for a Digital Millennium Copyright Act (DMCA) violation, visit this link

Please enter the violation reference ID mentioned in the email sent to you. The ID consists of 2 parts - a colour and an element from the periodic table. For example, "Blue Copper".

Thank you for providing us with this information. Before we can assist you further, please try the following: 

  • Take a moment to go through the article linked below, which explains the common mistakes made for this particular policy violation.
  • Ensure your item is not committing any of the mistakes mentioned in the article.

If you would still like to get in touch with our support team, please select "Yes" for the question below and provide details about your item in the following page.

Thank you for providing us with this information. We are sorry to hear that. We would love to help you out with this. The article linked below provides more information about your item's violation and the steps to rectify it. If you found the information you are looking for, please make the necessary changes to your item and resubmit it for a review.

If you need more information or feel the action against your item was a mistake, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing us with this information. The article linked below provides more information about your item's violation and the steps to rectify it. If you found the information you are looking for, please make the necessary changes to your item and resubmit it for a review.

If you need more information, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing us with this information. Before we can assist you further, please ensure you have checked the following: 

  • Your developer email address is setup to receive communications
  • The email was not affected by any filters
  • The email was not categorised as Spam
  • If your item is published from a group publisher account, please ensure non-members can send emails to the group. Alternately, allow [email protected] to send emails to your group.

If you need more help, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Do you require more help? *
How happy are you with new support experience? *
Ensure that you are entering the correct email address of the developer account to which the item belongs to.
Please enter a valid email address
Ensure that you are entering the correct email address of the developer account to which the item belongs to.
Please enter a valid email address
The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Item IDs should be 32 characters long. Please re-check your entry
The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Item IDs should be 32 characters long. Please re-check your entry
This is a 8 or 9 character numeric ID found on the subject line of the notification email sent to you. For example, value of 12-345678 in "Case: 12-345678"
Review of an item may take up to 3 weeks depending on the complexity of the item. If you believe this is not the case with your item or if your item has been in review for more than 3 weeks, please fill out the form below
Ensure that you are entering the correct email address of the developer account to which the item belongs to.
Please enter a valid email address
The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Item IDs should be 32 characters long. Please re-check your entry

Please make a note of the following information - 

  • After submitting this form, you will need to confirm the transfer from the original publisher email address
  • The destination account needs to be registered before submitting this form. A $5 registration fee is required for the registration. Learn more.
  • Ensure you give the correct account details
  • Only items that are published and without any violations will be transferred. 
  • Transfers can take up to 7 days
The ID of the entity you'd like to transfer (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Please enter valid item IDs
Please enter a valid email address
Ensure that this account is registered and not the same as the original account
Please enter a valid email address

Please only submit one application per extension during the open submission period.
The information you share here will not be shared publicly.

Please enter a valid email address
Extension ID should be 32 characters long. Please re-check your entry
Note: While a verified site is not required to be featured, it is a requirement for the established publisher badge to show on your item listing page.
Confirm that your extension is published to all public users. *
Confirm that your extension is relevant to a broad set of users. *
Is this publisher account clear from any active violations on the Chrome Web Store or other Google services? *
Note: Publishers with active violations do not qualify to be attributed a featured badge nor an established publisher badge.
Confirm that your extension meets our extension development best practices. Select all that apply. *
Confirm that your extension’s listing page lists all the main functionalities provided. *
Confirm that your extension’s listing page follows our best practices. Select all that apply. *

Important:

An extension can only be considered for self-nomination review once every 6 months.


Before clicking “Next”, validate that your responses are accurate and that any adjustments needed to meet our best practices are in the published version of your extension.

Please enter a valid email address
Please enter a valid email address
I affirm that the information in this notification is accurate and complete. *
I affirm that the information in this notification is accurate and complete. *
The email used for your Chrome Web Store developer account.
Please enter a valid email address
I affirm that the information in this notification is accurate and complete. *
Please enter a valid email address
The ID of the entity you'd like to report or request support for (ex.: the value of item_id in https://chrome.google.com/webstore/detail/item_id). This is a 32 character alpha string.
Please enter valid item ID
I affirm that the information in this notification is accurate and complete. *
The email address that developer support will use to communicate with you about this issue
Please enter a valid email address
The ID of the entity you wish to discuss. This is a 32 character alpha string. For example, the value of <item_id> in https://chrome.google.com/webstore/detail/<item_id>.
Please enter valid item ID
The category that best matches the issue you're experiencing.
Documents or images to help the support team understand and investigate your issue. For example, screenshots of error message observed or a video reproducing the issue.
Documents or images to help the support team understand and investigate your issue. For example, screenshots of error message observed or a video reproducing the issue.
The current version of your Chrome browser. You can find the value by selecting ︙ > Settings > About Chrome.
The email address you use to access the Chrome Web Store Developer Dashboard.
Please enter a valid email address
Click the "Why can't I publish" button on top of Developer Dashboard  to view the reason.
Do you have a Google Workspace Account? *
The email address of the deleted Chrome Web Store developer account that you wish to restore.
Please enter a valid email address
The Purchase Order ID of the developer registration fee payment.
The email address you use to access the Chrome Web Store Developer Dashboard.
Please enter a valid email address
The name of the policy that you are inquiring about.
Other policies you wish to inquire about
The Purchase Order ID of the developer registration fee payment.
This field is required.
https://myaccount.google.com/privacypolicy?hl=$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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