Applies to Google Workspace, Cloud Identity Premium, and other paid services managed in the Google Admin console.
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Look for suspended users
Suspended users are charged the same as active users. To search for suspended users:
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
- In the Admin console, go to Menu DirectoryUsers.
- At the top of your user list, click Add a filter.
- Select User statusSuspended and click Apply.
- If you have suspended users, you can:
- Restore a suspended user.
- Delete a suspended user.
- Leave a suspended user as is. You'll continue to be charged for this user.
- If you don’t have any suspended users, check for recently deleted users (steps below).
Check for recently deleted users
Important: If you're on the Annual Plan or the premium edition of Cloud Identity, your bill stays the same even if you delete a user. To reduce your commitment, you need to wait until your subscription renewal date. Learn more about reducing licenses.
When you delete a user, any outstanding charges for that user will appear on your next bill. To check for recently deleted users:
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
- In the Admin console, go to Menu DirectoryUsers.
- At the top of your user list, click Add a filterRecently deleted.