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Why this issue is happening
One or more of your products show as unavailable for purchase at headline offer checkout even though they’re displayed as being in stock on the headline offer landing pages.
It’s a bad customer experience if product availability changes from “in stock” on the headline offer landing page to “out of stock” or “unavailable” after the product has been added to a cart. So customers will be less likely to trust your CSS website and your merchants in the future.
You should’ve received an email asking you to update your product data by a certain date so that the values are consistent throughout the customers’ shopping journey. For example, the headline offers landing pages and during the checkout process.
Here are some common reasons for this violation:
- A headline offer that changes the availability of the product based on a user’s location.
- Headline offer has a non-functional buy button. The product appears to be available on CSS product page and/or the headline offer landing page, but after pressing the buy button, it shows as out of stock or unavailable.
- Headline offer doesn’t ship a product to a home address. After providing the shipping address during checkout, the product is no longer available and cannot be directly delivered to a user’s doorstep, excluding PO Boxes. Don’t submit a headline offer if it has a product that's only available for in-store pickup or that ships to a pick-up point.
How to fix your issue
Investigate the headline offer’s checkout process to identify any reasons why a product would become unavailable past the headline offer landing page.