Before you start
Sync your contacts so that they appear in Google Duo. You can turn this off at any time.
- On your device, open Settings.
- Search for Duo.
- Turn Contact permissions on or off.
Tip: You can also remove access to your Google Account contacts. If you remove your account, you won't be able to use certain features, such as using Google Duo on multiple devices.
Find contacts
You'll see someone in your contacts in Duo. If you use Google Duo on another device with the same Google Account, your contacts will sync across devices.
Note: Your contacts may not sync if your Google Account is via work or school.
To find contacts on Duo for web
- On your computer, go to duo.google.com.
- In the search box, enter a name or phone number.
To find contacts on a Chromebook
- On your Chromebook, open Duo.
- Select Video call
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- You can select a name in the contacts list, or enter a name or phone number in the search box.
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To stop Google Duo from accessing your phone’s contacts, open your mobile device’s settings. Find Duo and turn off contacts permission.
If you can't find someone in Duo
If you can't see a contact that you're looking for, check the following first:
Duo for web
Make sure that the person you want to call is in your contacts and has Duo. If this is true and you still can’t find them, let us know.
Chromebook
- On your Chromebook, make sure that you have the most recent version of Duo. Download the latest version of Duo for Chrome OS.
- If the person you want to call is in your contacts and has Duo, but you still can't find them, let us know.
Learn more about how to find and sync your contacts.
Invite someone to Google Duo
If one of your contacts isn't using Duo, you can use your Chromebook to invite them to download the app so that you can make video calls with one another.
- On your Chromebook, open Duo.
- Tap Video call
- Look for the contact that you want to invite and then tap Invite.
- Your default SMS app will open with a pre-loaded invitation message. Tap Send.
The recipient will receive the message and can then download the app or reply directly to the notification.
Note: At the moment, you can’t invite someone to Duo on Duo for web.