Important: Google no longer provides software updates for these third-party Smart Displays:
- Lenovo Smart Display 7", 8", and 10"
- JBL Link View
- LG Xboom AI ThinQ WK9 Smart Display
This could impact the quality of video calls and meetings. Learn more about devices that work with Duo.
If you can't connect to Duo, the app might have an issue with its sound, video, or connection.
Check your internet connection
Make sure your computer is connected to the internet.
- In the top right corner, click Settings
Sources.
- Use the drop-down menus to select the correct audio and video sources.
- (Optional): To test your speakers or headphones, click Play test sound.
- Once you’ve selected your correct camera and mic, click Done.
Sources.Note: If you use Duo for web on a Mac with Chrome or Firefox, you might need to give microphone and video permission in your computer's system preferences.
If you have an internet connection but you still can't get Duo to work, restart the app:
- At the bottom right, select the time.
- Open Settings
.
- Under "Google Play Store," select Google Play Store.
- Select Manage Android preferences.
- Select Apps. From the list of apps, select Duo.
- Choose Force stop.
- Re-open Duo.
.Note: If you’re using Duo for web, restart your device and try again.
If nothing else works, restart your device and try again.
Fix video or sound issues on a call
If you're on a call and you experience video or audio issues, you should:
- Make sure the device's camera and microphone are not physically blocked.
- Check that the camera and microphone face the right way.
- Check your cellular or Wi-Fi connection. The Wi-Fi or mobile data icon should have at least 1 bar. If you don't see 1 bar, move to where you have a better connection.
- Restart the app and try again.
- Restart your device and try again.
- Check your device's battery strength. If your battery is low, charge your device.
Need more help?
Visit the Duo Help Forum to ask questions and find tips on how to solve your audio or video issue.