My data isn’t working

Check the coverage map for U.S. locations. If you’re using your phone outside the U.S., check the 120+ supported countries where you can use Google Fi.

If we have coverage in your location: Try going to another spot nearby where you have a signal. If you are inside a building or underground, try going outside. Buildings can block signals sometimes. If that doesn’t work, continue on to the next steps.

If we don’t have coverage in your location: Try connecting to Wi-Fi.

Tip: If you and other Google Fi users experience connectivity issues only at a specific address and not at other locations, it’s likely a coverage issue. Use Wi-Fi at that location.

Try opening a different website on your phone, like android.com, to see if you can connect to the Internet. If so, there might be an issue with the website or app you're trying to use.

If another website doesn’t work, continue on to the next steps.

Turning Airplane mode on and off will reset some settings and may fix your connection.

1. On your phone, open the Settings app .
2. Under “Wireless & Networks,” tap More.
3. Move the switch next to “Airplane mode” to the On position.
4. Move the switch to the Off position.

Make sure Airplane mode is off when you’re done. Calling won’t work if Airplane mode is on.

For Pixel:

1. On your phone, go to your Settings .
2. Tap Network & Internet SIMs.
3. Turn on Mobile data.

For Android:

1. On your phone, go to your Settings .
2. Tap Network & Internet Internet.
3. Next to your carrier, tap Settings.
4. Turn on Mobile data.

1. Open Settings.
2. Tap Network & internet SIMs.
3. Under “Google Fi,” find “Automatically select a network.”
4. If it's turned off, turn it on.

1. Open Settings.
2. Tap Network & internet SIMs.
3. Under “Google Fi,” find “Preferred network type.”
4. This should be “5G (Recommended).”
   • Select this option if it’s not already selected.
5. You can try other network types like LTE or 3G if it improves your connectivity.

Restarting your phone gives it a fresh start and is sometimes all you need to fix your issue. To restart your phone, follow these steps:

1. Press and hold the Power button until the menu pops up.
2. Tap Power off, and your phone will turn off.
3. Press and hold the Power button until your device starts.

Updates to the Google Fi app can provide feature and security improvements that may fix your issue.

System updates for your phone can provide improvements that may fix your issue. To check for and install system updates, follow these steps:

1. On your phone, open the Settings app .
2. Tap System.
3. Tap System Update.
4. Tap Check for update.
   • If a system update is available, tap Install. You might need to restart your phone to complete the update.
   • If a system update is not available, the screen will say “Your system is up to date."

Only try this step if you’ve attempted to troubleshoot with automatic network selection on, but your data problem still persists:

1. Dial: *#*#FIROAM#*#* or *#*#347626#*#*
2. Turn off Automatically select a network.

Or

1. On your phone, open the Settings app .
2. Tap Network & internet Google Fi under SIMs.
3. Turn off Automatically select a network.

For Samsung:

1. On your phone, open the Settings app .
2. Tap Connections Mobile Networks Network Operators.
3. Turn off Automatically select a network.

Allow up to 2 minutes for the available networks to load. Try each network manually until you establish a connection. After you connect, you no longer need to manually select more networks in the country.

Tip: If a network says “Forbidden,” try to connect anyway. If you connect successfully, the label will be removed.

Important: When you leave the area where you’ve manually selected a network, make sure to switch back to “Automatically select a network.”

Important: This step requires you to reactivate Google Fi service. Before doing this step, make sure you’re connected to Wi-Fi.

If your device uses eSIM:

1. On your phone, open the Settings app .
2. Tap System Reset options Erase downloaded SIMs.
3. To confirm, tap Erase.
4. To automatically re-download eSIM data once complete, open the Google Fi app.

If your device doesn’t support eSIM:

1. Open the Settings app .
2. Tap System Reset options.
3. Tap Reset mobile network settings (or Reset WiFi, mobile & Bluetooth if Reset mobile network setting doesn’t exist).
4. If step 3 doesn't work, try to clear cache:
   1. Tap Settings Apps Search for Google Fi.
   2. Tap Storage & cache.
   3. Select clear cache and clear storage. 
5. If step 4 doesn't work, try to delete and re-install Fi app.

If you try the steps above and still have issues with domestic service, contact us for more info.