Trouble using Google Fi internationally

For activation, extent of use, and suspension exits and exceptions, review Google Fi’s international roaming policy. To check if you have an international data suspension, check your Google Fi app homepage.

To learn more about international roaming policy exceptions, refer to Google Fi’s international roaming policy.

Here’s the list of the more than 200 supported countries and destinations where you can use Google Fi.

If you're outside of the supported destinations:

• You can't use your phone for cellular calls, text, or data.

• When the connection is strong enough, you can make calls over Wi-Fi. The rates for Wi-Fi calls are the same as calls made from the US.

Call other countries from the US

If you're calling an international number from the US:

• Canada and US Virgin Islands: Dial 1 (area code) (local number).
• To all other countries: Touch and hold 0 until you find on the display, then dial (country code) (area code) (local number). For example, if you’re calling a number in the UK, dial + 44 (area code) (local number).

Call while you're outside the US

If you're outside the US and calling international numbers or the US:

• To call a number in the country you’re visiting: Dial (area code) (local number).
• To call another country: Touch and hold 0 until you find on the display, then dial (country code) (area code) (local number). For example, if you’re dialing a number in the UK from Japan, dial + 44 (area code) (local number).
  • If this number format doesn’t work, try to use the exit code of the country you’re visiting. Use (exit code) (destination country code) (area code) (local number).

To learn more about rates for international calls, visit Google Fi’s international roaming policy.

1. Open Settings ​.
2. Tap Cellular.
3. Turn on Cellular data.

1. Open Settings .
2. Tap Cellular.
3. Find “Cellular Data Options.”
   • If you only have one cellular plan, select Cellular Data Options.
   • If you have multiple cellular plans, under “Cellular Plans,” choose your Google Fi number. Then, select Cellular Data Options.
4. Turn on Data Roaming.

For group admins:

1. Open the Google Fi website or app .
2. Go to the homepage.
3. At the top bar, select your account.
4. Scroll to the “International features” section.
5. Under “International features,” turn on Service outside the US and Calls to non-US numbers.

For individuals:

1. Open the Google Fi website or app .
2. In the homepage, check the “International features” section.

Under “International features,” turn on Service outside the US and Calls to non-US numbers.

Important: Every time you reboot your iPhone and iPad, make sure the iOS APN settings are correct.

1. Go to Settings .
2. Tap Cellular.
3. Find “Cellular Data Network.”
   • If you only have one cellular plan, select Cellular Data Network.
   • If you have multiple cellular plans, under “Cellular Plans,” choose your Google Fi number. Then, select Cellular Data Network.
4. In the personal Hotspot field, enter: h2g2-t
5. In each of the APN fields (Cellular data, LTE setup, and MMS), enter: h2g2
6. In the MMSC field, enter: http://m.fi.goog/mms/wapenc
7. In the MMS max message size field, enter: 23456789
8. After you update the iOS APN settings and re-check connection, turn Airplane Mode on then off.

1. Open Settings .
2. Tap Cellular Cellular Plans Fi.
3. Tap Network Selections.
4. Turn off Automatically select a network.

5. For the available networks to load, wait up to 2 minutes. Try to manually select each network until you can connect. After you successfully connect to a network, you don’t need to manually select more networks in the country.

Tip: If a network says “Forbidden,” try connecting anyway. If you successfully connect to this “Forbidden” network, the label will be removed.

Important: After you leave the international country you’re traveling in, make sure to turn on automatically select a network.