Step 1: Check for an internet service outage

How to check for an outage on fiber.google.com

1. Navigate to fiber.google.com/outage

2. Enter your street address

3. Select Check Status to see if there are any known outages in your area

How to check for an outage by signing in to your GFiber account

You’ll see a message at the top of your GFiber account page if you’re experiencing a network outage or other known service disruption.

  1. Sign in to your GFiber account with your email address and password.
  2. Check for an alert at the top of the page about an internet outage affecting your GFiber service. Many alerts will include an estimated time when service will be restored.
    A screenshot of the GFiber customer portal. The red error message at the top reads, "Service outage: There's an outage in your area that may be affecting your service. We're working to fix the problem as quickly as possible. The issue should be resolved by 6:55 PM on Thu, Sep 15."

How to check for an outage using the Google Fiber app

You’ll see a message at the top of your screen on the Google Fiber app if you’re experiencing a network outage or other known service disruption.

  1. Sign in to the Google Fiber app with your email address and password.
  2. Check for an alert under Your overview about an internet outage affecting your GFiber service.
    The Google Fiber app, with an error card reading: "You may be experiencing an outage / There's an outage in your area. A crew is already working on making repairs. We'll update you as soon as it's fixed."

If you’re still having issues, continue on to verify that your account is in good standing.

Next: Verify that your account is in good standing

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