Notification

For assistance with non Fitbit Ace LTE cases (e.g. Sense, Charge, Ace 3, Versa), visit help.fitbit.com    

Automatic collection of safety metrics

Google periodically collects certain safety metrics and device information from all Pixel ecosystem products (like phones, tablets, and watches) and from some Fitbit devices to help detect, prevent, and respond to technical issues that might affect the safety of our devices. This information includes:

  • Battery status
  • Thermal conditions
  • Sensor and component status
  • Failures and shutdowns
  • Unique identifiers, like serial numbers
This information is collected automatically from all devices and is separate from the collection of usage and diagnostic data.
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