Parents are set as emergency contacts by default. Your child can check their emergency contacts by looking for the star icon on their contacts’ photos. If your child initiates a Call for help on their Fitbit Ace LTE, their watch will attempt to call you and any other listed parent. If parents are unreachable:
- Your child’s Ace LTE will begin calling the designated emergency contacts.
- You, and any other listed parent, will receive a notification that your child called for help.
Call for help on the Fitbit Ace LTE
Your child’s Fitbit Ace LTE must be on the latest software version to Call for help.
To initiate a call for help:
- Long press the top side button.
- Tap Call for help.
- A 5-second timer will begin with the option to stop.
- The watch will then begin calling contacts beginning with the first listed parent.
Note: Call for help will automatically try to call the Family manager first, followed by any other parent, and then the emergency contact. Both parents will receive a “called for help” message. Call for help does not call emergency services.