Notification

For assistance with non Fitbit Ace LTE cases (e.g. Sense, Charge, Ace 3, Versa), visit help.fitbit.com    

Set up parental supervision

2. Add additional parents & contacts

Fitbit ACE Learning Center progress bar 2 of 3

To manage who can make calls or send messages to your child, add contacts to their Fitbit Ace LTE. You can add 2 types of contacts:

  • Parents: Can call, message, and locate their child. Parents can also check their child's activity data and supervise the device.
  • Contacts: Can call and message only.

Add parents

To add parents for your child: 

  1. On your mobile device, open the Fitbit Ace app .
  2. Select Contacts on your child’s card.
  3. Tap + Add parent.
  4. A screen appears that shows your Google family group members.
    • If the person you’d like to add is included in the list but they are not a parent, tap their profile Give parental permissions Confirm.
    • If the person is not listed, you must first invite them to your Google Family. To do this select + Send invitation enter their email address click Send tap Confirm to invite them to your family. Once they accept your Google family invite you will be notified via email. Then go back to the list of Google family members, tap their profile Give parental permissions Confirm.

Note: If you have an existing Google Family account, the parent(s) will already be listed.

For other ways to add a parent, visit Add a parent to your family group.

Add contacts

To add contacts for your child: 

  1. On your mobile device, open the Fitbit Ace app .
  2. Select Contacts on your child’s card.
  3. Select + Add contact.
  4. Enter the contact’s display name and email address.  
    Note: The display name is the name that will appear on the watch (e.g. Aunt Emily, Uncle John, etc.) and the contact's email address must be a valid Gmail account.
  5. Tap Send invite
    Note: You can also set non-parent contacts as emergency contacts. To do so, toggle the slider Set as emergency contact when you send the invitation. Emergency contacts are used in the Call for help feature
  6. The contact receives an email with the invitation and a link to download the Fitbit Ace app . You will be notified once they accept.
    Note: The invitation expires after 2 weeks. If an invitation expires, you can send a new invite. The email contains a brief overview about contacts and instructions for how to accept the invitation.
 
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