If you're experiencing issues setting up Fitbit Ace LTE, try the steps below:
Account issues
Can’t create a child account
Full house
Account is not supported when trying to login to the Fitbit Ace App
My child’s account is not listed
- Ensure the account you are using is linked to your Google Family group
- Ensure your child’s account in your Google Family group is supervised.
“A parent needs to sign in” message
Set up and connection issues
- Make sure the Fitbit Ace LTE is nearby and turned on, you have selected a language, and the screen in the image above is showing.
- Turn Bluetooth off and back on on your phone.
Android
- Open your phone's Settings app.
- Tap Connected devices Saved devices. If you don't see "Saved devices," tap Bluetooth.
iOS
- Open your phone's Settings app .
- Tap on Bluetooth.
Wi-Fi won’t connect
Make sure to connect to a 2.4Ghz Wi-Fi network. Fitbit Ace LTE doesn’t support 5Ghz Wi-Fi. You will be given the choice to proceed without adding a wifi network if the Wi-Fi setup fails more than twice. After setting up, connect to WiFi following these steps on your Fitbit Ace LTE:
- Navigate to Settings Connectivity Wi-Fi Add network
- Tap a network and enter the password if prompted.
Bluetooth is off after set up
Watch is stuck on ‘Continue on phone’ but the app appears to be set up
On the watch, hold down the top button and select ‘Disconnect and reset’. Wait for the watch to restart.
On your phone:
- Forget the Fitbit Ace LTE from your bluetooth settings.
Android
- Open your phone's Settings app.
- Tap Connected devices Saved devices. If you don't see "Saved devices," tap Bluetooth.
- If you see devices you're not currently using, next to each device name, tap Settings Forget Forget device.
iOS
- Open your phone's Settings app .
- Tap on Bluetooth.
- Tap on “Fitbit Ace LTE” Forget this Device.
2. In the Fitbit Ace app, navigate to your Profile picture top right. Select ‘Add a Fitbit Ace LTE’ and run through the steps on screen. Be sure to select the same child account that you used during the initial setup.