Notification

For assistance with non Fitbit Ace LTE cases (e.g. Sense, Charge, Ace 3, Versa), visit help.fitbit.com    

Set up parental supervision

3. Locate your child’s device

Fitbit ACE Learning Center progress bar 3 of 3

If you're a parent, you can find the location of your child’s Fitbit Ace LTE in the Fitbit Ace app once location sharing is turned on.1

Note:  Your child must have an active Ace Pass data plan and a supervised Google Account for you to find the location of their Fitbit Ace LTE.  

To turn on location sharing

  1. Open the Fitbit Ace app .
  2. Go to your child’s card and tap Settings .
  3. Select Location settings
  4. Enable all options to be able to see your child's location in the Fitbit Ace app.

To locate your child’s Fitbit Ace LTE

  1. Open the Fitbit Ace app .
  2. Go to your child’s card.
  3. Select Locate device.

What’s on the map

What’s on the map
  • Circle: The circle outline indicates the area where your child’s device is located.
  • Updated time: When you request your child’s location from the Fitbit Ace app, it loads and displays the location of your child’s Fitbit Ace LTE when the device was last located.
  • Battery percentage: The battery percentage of your child’s Fitbit Ace LTE at the time of the last update.
  • Off wrist: If your child’s Fitbit Ace LTE detects that it’s not on their wrist at the time of the location request, “Off wrist” appears.

Location accuracy

Google location accuracy uses Wi-Fi, mobile networks and sensors to estimate a device’s location. The Fitbit Ace app won’t be able to find your child’s device if you turn this feature off.

1 Location sharing is dependent upon network connectivity and other factors and may not be available in all areas or if airplane mode is on for your child’s Fitbit Ace LTE.

 

 

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