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For assistance with non Fitbit Ace LTE cases (e.g. Sense, Charge, Ace 3, Versa), visit help.fitbit.com    

Manage your eejie, room designs, and Bit Valley items

Important: This feature requires an active Ace Pass subscription

Access Bit Valley

Swipe left from the home screen then tap on your house to access Bit Valley. Once inside, you can edit your eejie, and customize their home.  

Edit your eejie

  1. Go to Bit Valley by swiping right from the home screen on your watch.

  2. In your home, tap your eejie.

  3. You’ll see edit options.

Why does my eejie appear upset?

Your eejie needs you to interact with them to keep them happy. You can do this by: 

  • Visiting them in Bit Valley 
  • Changing your eejie's outfit or room
  • Finishing your Daily Quests 

The happier your eejie, the more tickets you get!

Earn tickets as rewards  

As you progress through the games in Fitbit Ace LTE, you can collect arcade tickets and experience points. More games will be added regularly. 

Arcade tickets

When you hit a milestone in your Quests streak, complete a difficult task in a game, or finish a task in your playlist, you’ll earn lots of tickets. You can buy items from the store to customize your eejie or their room.The goal is to keep you moving - your eejie only grows as you increase your physical activity.

Edit your room in Bit Valley 

  1. Go to Bit Valley by swiping right from the home screen on your watch and tapping on your house.

  2. In your room, tap and hold the screen anywhere other than your eejie to enter Edit mode.

  3. Click on the backpack on the top right to access  your inventory.

  4. To delete items, tap on them once while in Edit mode. You will then see a (-) icon. Tap it to remove the item from your room and back to your bag.

Can’t access Bit Valley

  • Make sure you’ve  completed your Starter Quests. Swipe left to access your Starter Quests.

  • You might be in a Snowstorm. This happens if you’ve spent too much time in Bit Valley. The snowstorm clears in a day.

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