Link your manager account to a payments profile on monthly invoicing

If you have a manager account and one of your client accounts applies for monthly invoicing, you’re required to link your manager account to the payments profile. Linking your manager account to a payments profile allows you to perform certain billing and payment actions. It also prevents any unauthorised billing changes in your account.

Request linking of your manager account to a payments profile

Note: You must have admin or billing-only access to your manager account in order to make a linking request.

Sign in to your Google Ads manager account.
Click the Billing icon and then click Payments profile.
Click the blue plus button.
Enter the 12-digit payments profile ID you wish to link to and click Send Request.
- You can enter the payments profile ID without dashes
- Make sure to enter a valid payments profile ID

Your linking request will be sent to the admins of the manager account with link-management permission for that payments profile. They will review your request and approve or reject it accordingly.

If you, as the requestor, are also the admin of the manager account with link-management permission for the profile that you requested for linking, the link will automatically be approved.

You will receive an email notification once your linking request has been approved or rejected.

Note: We currently only allow a linking request to the payments profiles that have a manager account with link-management permission. To link your manager account to the following types of payments profile, please contact us.

Payments profiles without a manager account with link-management permission
Payments profiles on sequential liability, Loi Sapin and Mexico liability

View your pending linking request

Sign in to your Google Ads manager account.
Click the Billing icon and then click Payments profile.
Go to the 'Sent requests' tab to view the list of your manager account’s pending linking requests.

Note:

If your request has been approved, rejected or expired, you will no longer see your pending or expired request in the 'Sent requests' tab.
If the approver does not take any action, up to two reminders will automatically be sent to them to review your request before it expires. The number of times reminders were sent is displayed in the 'Reminders sent' column.
Your request will expire seven days after it was made. The date it will expire is displayed in the 'Request expiry date' column. Once your request expires, it will be automatically rejected and you can resend the linking request.
Alternatively, if your request has not been approved or rejected, you can withdraw your request by clicking Withdraw under the 'Actions' column if you no longer wish to link your manager account to the payments profile.

Potential errors

There could be a number of reasons why you receive an error message and aren’t able to submit a request to link your manager account to a payments profile. Refer below for the list of potential errors you may receive.

Error message #1: The payments profile xxxx-xxxx-xxxx doesn’t have an assigned manager account with link-management permission.

What it means: The payments profile you wish to link to doesn’t have a manager account with link-management permission (the owner of the payments profile) who can approve or reject your linking request.

Recommended action: Contact customer support for assistance to link your manager account to the payments profile and claim ownership of the payments profile for your manager account by opting in to link-management permission. This permission will allow your manager account, as the payments profile owner, to approve or reject linking requests that come from other manager accounts in the future without contacting customer support.

Error message #2: The payments profile ID you entered is invalid.

What it means: You’ve input an incorrect payments profile ID. Common mistakes include typos or some digits were switched in position.

Recommended action: Ensure that you input the correct payments profile ID, which is typically a 12-digit number, before submitting your linking request.

Error message #3: The payments profile xxxx-xxxx-xxxx isn’t eligible for external linking.

What it means: The payments profile you wish to link to falls under one of the following criteria.

It’s not a monthly invoicing payments profile; but rather a profile that is on manual payment or automatic payment option.
It’s not on standard liability but rather on a sequential liability (for US agencies) or Loi Sapin (for French agencies) or Mexican liability (for customers in Mexico).
The payments profile does not pass our risk check.

Recommended action: If your payments profile is on manual or automatic payment option (such as paying by credit or debit card, e-wallet or virtual account number bank transfer), it’s not supported for linking with a manager account. Otherwise, contact customer support for assistance to link your manager account to the payments profile.

Error message #4: You already requested to link to payments profile xxxx-xxxx-xxxx.

What it means: You or another eligible user in your manager account has previously made a request to link your manager account to the payments profile, and the request is pending approval by the manager account with link-management permission (the owner of the payments profile).

Recommended action: Wait for three to five working days for your request to be reviewed and processed. If you still don’t get any notification about your pending request after three to five working days, contact customer support for assistance to link your manager account to the payments profile.

Error message #5: Payments profile already linked.

What it means: Your manager account is already linked to the payments profile.

Recommended action: No further action required.

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