Fix issues with importing Salesforce conversions using the standard integration with Salesforce

The 'Linked accounts' page under Admin has been moved to 'Data manager' under Tools . Google Ads Data Manager is a data import and management tool with a point-and-click experience that lets you bring your customer data from outside of Google and activate it in Google Ads. Learn more About Data manager.

This article describes the errors that you may encounter when linking your Google Ads and Salesforce accounts, setting up your conversion actions or importing conversions. Review the sections below for errors that you might encounter and how to fix them.

Errors when linking your Salesforce account

• Can't log in to Salesforce. Make sure that your user name and password are correct and try again.
  • Make sure that your user name and password are correct and try again.
• Can't link to Salesforce. Make sure that you have API enabled in Salesforce and try again.
  • Make sure that you have API enabled in Salesforce and try again. Also, make sure to have a Salesforce credential that meets the minimum permissions requirements in your Salesforce account.
• Can't link to <organisation>. Make sure you have access to this organisation in Salesforce and try again.
  • If you are unable to link to the organisation, make sure you have access to this organization in Salesforce and try again.

Errors related to event conditions

Errors related to event conditions occur when configuring event conditions or during data import. The import errors are found in the 'Runs' table in the data Integration details view.

• Can't access selected object. Make sure you have the permission to access <lead/opportunity> Salesforce object and try again.
  • Make sure you have the permission to access <lead/opportunity> Salesforce object and try again.
• Can't access selected object. Make sure history tracking is enabled in Salesforce for the <lead/opportunity> object and try again.
  • Make sure history tracking is enabled in Salesforce for the <lead/opportunity> object and try again.
• Can't use '<value>' for <field> field. Make sure that the Salesforce picklist for this field allows this value and try again.
  • Check your Salesforce picklist field <field> and make sure <value> is a valid option in the picklist, or update event condition to use a valid value from the picklist, then try again
• Can't use <field> field for Salesforce object <lead/opportunity>. Check your Salesforce configuration and try again.
  • Check your salesforce configuration to make sure the picklist field <field> exists in the salesforce object <lead/opportunity> and try again

Errors when configuring transformations during field mapping

Various errors may happen, use the message to fix the invalid transformation configuration. Here are some examples:

• Type isn't supported in general or for a transformation.
• Timezone or pattern is missing to parse a string to date or time.
• Delimiter must be a single character and occurrence must be at least 1.
• Type cast isn't supported.

Learn more About transformation actions.

Errors when saving a data integration

• You can't create data integration. You can have a maximum of <n> data integrations. Remove an existing integration and try again.
  • You can have a maximum of <n> data integrations. Remove an existing integration and try again.

You may notice other offline conversion import errors in the 'Runs' table. Learn more about How to fix common upload errors.

Related link

• Import conversions from Salesforce