How to fix: dealership licence cannot be verified

Review your dealership and vehicle offer information by following the steps described below

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Why this issue is happening

If the dealership licence can't be verified, your vehicle advertiser account will be disapproved upon onboarding. Regional licensing is required.


How to fix your issue

To resolve this issue, you must have a valid dealership licence in the state where your vehicles are located or offered for sale.

Note: You're not required to submit the dealer licence proactively. Submit only if you receive 'Dealership licence cannot be verified' disapproval.

Fix products one by one directly in Merchant Center

Step 1 Go to Products in Merchant Center, then select the Needs attention tab.

Step 2Use the filter icon above the table to find all vehicles affected by your issue.

Step 3Select the vehicle from your list.

Step 4Confirm that the 'Shop code' or the dealership location of your vehicle is associated with the correct business listing and physical address.

Step 5Click Save.

Step 5If you receive the 'Dealership licence cannot be verified' disapproval notification, fill in and submit the vehicle ads dealership licence verification application form.

Fix multiple products at once

Step 1 Go to Products in Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon above the table to find all products affected by your issue.

Step 3Select the download icon to download a list (.csv) of all affected products for all issues or this particular issue.

Step 4Cross-reference the downloaded list with your uploaded vehicle data and make sure that the 'Shop code' or the dealership location of your vehicle is associated with the correct business listing and physical address.

Step 5Re-upload your corrected product data to Merchant Center using your chosen upload method.

Step 5If you receive the 'Dealership licence cannot be verified' disapproval notification, fill in and submit the vehicle ads dealership licence verification application form.


Next steps

After making the requested changes, check that you've fixed the issue by making sure that it's no longer listed on the 'Needs attention' page.

Bear in mind: It may take some time for your change to be reflected on the 'Needs attention' page.

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