Sometimes, you might see a “pending” status next to certain information on your Billing pages. If you do, don’t worry – it just means that we’re making sure any changes to your account are correct.
When your account information is updated, we double-check this information and might ask you to confirm the changes. Some examples of this might include:
- Verifying your business name, address and tax information before we approve your account for monthly invoicing.
- Asking you to approve changes a sales representative makes on your behalf before we update your account.
Reviews usually complete within two business days. Make sure that you check your email or with the primary billing contact in case we're waiting for a response to complete the review.
For more information about the nature of a review, click the Details button next to the alert that shows you have information pending review.
