Callouts can improve your text ads by promoting unique offers to shoppers, like free delivery or 24-hour customer service. When you create a callout, it appears with your ad on a computer or mobile device. When customers notice your ads, they get detailed information about your business, products and services.
With callouts, you can show up to 10 callouts in addition to the text of your ad, depending on the character spacing, browser and device that you’re using. Callouts also show in a variety of ways depending on the device and other factors. While callouts on a computer are separated by dots and listed on a single line, callouts on mobile and tablet devices wrap in paragraph form. Ads with callouts can show at the top and bottom of Google search results.
Here's what an ad with callouts might look like on a computer:
In this article, you’ll learn how callouts work and how you can create, edit, remove and schedule them.
How it works
You can add callouts at the account, campaign or ad group level. You choose where to add them, create the callout text and schedule when you’d like them to appear. The order of your callouts, their length and how they perform factor into how many callouts appear and whether a callout will show for your ad.
A good rule of thumb is to provide more general information that’s applicable to your entire business, such as '24/7 phone support' at the account and campaign levels, and provide more specific information, such as 'free gift wrapping' at the ad group level. If you add callouts to an ad group that’s in a campaign that already has callouts, the ads in that ad group will use the ad group-level callouts (rather than the callouts that you’ve attached to the campaign).
Note: There's no cost to add a callout, but you'll be charged as usual for clicks on your ad.
The order of your callouts, their length and how they perform factor into how many callouts appear and whether a callout will show for your ad.
Callout assets at the account, campaign or ad group level
- Callouts defined at all levels within a specific 'branch' of the account > campaign > ad group hierarchy can appear together. For example, callouts in one campaign will not appear in another campaign.
- Callout assets should be created at a level that makes sense for all subsequent portions of the account hierarchy.
- For example, if a callout applies to all ad groups in an entire account, the callout should be added at the account level.
- If a callout only applies to a subset of campaigns, it should be added to only the relevant campaigns.;
- Google will choose the best callouts that will maximise your ad performance from the eligible pool of callouts.
Benefits
- Highlights your business offerings: Promote popular or unique aspects of your business with a few words or a single phrase.
- Flexible and customisable in use: You can add callouts at the account, campaign or ad-group levels, allowing you to include generic or detailed information within your ads. You can specify the dates, days of the week or times of day that your callouts are eligible to show.
- Update without changing your ads: Change your callout text whenever you want, keeping your ads up-to-date with sales and special offers. Plus, you can edit your callouts without resetting their performance statistics.
- Flexibility: Specify the dates, days of the week or times of day your callouts are eligible to show.
Before you begin
- Campaign types: Callouts can be added to Search Network campaigns and Search Network campaigns that have opted into the Display Network.
- Character limits: Callout text is limited to 25 characters in most languages, or 12 characters in double-width languages (like Chinese, Japanese, and Korean).
Instructions
Create callouts
- Sign in to your Google Ads account.
- Click Ads and assets in the page menu on the left, then click Assets.
- Click the plus button
, then click Callout.
- In the 'Add to' drop-down menu, select the level at which you’d like to add the callout. Choose between the Account, Campaign or Ad group level.
- Create a new callout: This setting is selected by default.
- Type your text in the 'Callout text' field.
- Use an existing callout: Click the 'Use existing' radio button.
- Select the callouts that you’d like to use from the list.
- Create a new callout: This setting is selected by default.
- Click Save.
Edit callouts
- Click Ads and assets in the page menu on the left, then click Assets.
- You’ll notice a table with all of your assets. From the 'Table view' drop-down menu, select Association.
- Select Callout from the list above the table toolbar.
- Locate the callout that you’d like to edit. In the 'Callout asset' column, click the pencil icon
next to the name of the callout, then click Edit.
- In the window that appears, make changes to the callout that you selected.
- Click Save. Your change will apply to the callout text for all the ad groups and campaigns that share the callout.
next to the name of the callout, then click Edit.Schedule callouts
- Click Ads and assets in the page menu on the left, then click Assets.
- You’ll notice a table with all of your assets. From the 'Table view' drop-down menu, select Association.
- Select Callout from the list above the table toolbar.
- Locate the callout that you’d like to edit. In the 'Callout asset' column, click the pencil
- Click the 'Advanced options' drop-down menu.
- Under 'Start date', click Select a date and choose when the callout asset should appear in your ads.
- Repeat these steps to select an end date.
- Click Add Schedule to enter additional timeframes for your callout assets to appear.
- Click Save.
Remove callouts
- Click Ads and assets in the page menu on the left, then click Assets.
- You’ll notice a table with all of your assets. From the 'Table view' drop-down menu, select Association.
- Select the boxes next to the callouts that you’d like to remove.
- Click Remove in the blue bar, then select Confirm.
Tip: Best practices
- Assign at account level first. Adding account level callouts can help you get to optimal callout coverage sooner but make sure that they’re relevant to all of your campaign and ad groups.
- Provide general information about your business. Provide more general information that’s applicable to your entire business at the account and campaign levels, (like '24/7 phone support'), and provide more specific information at the ad group level (like 'women’s skis' or '20% off cameras').
- Keep text short. Shorter text means more callouts can show in your ads. Try 'Free delivery' instead of 'We have free delivery'.
- Be specific. Give customers detailed information so that they can decide if you have what they’re looking for. Try '34 MPG max mileage' instead of 'Great fuel economy'.
- Character limits. Callout text is limited to 25 characters in most languages, or 12 characters in double-width languages (like Chinese, Japanese and Korean). Depending on the character spacing, browser and device you’re using, you can show up to ten callouts.
