About conversion goals in Shopping campaigns

Shopping campaigns optimise for online sales. To optimise your campaign for additional goals, use conversion goals. With all Shopping campaigns, you'll gain reporting on the goals that you select.

With Smart Bidding (target ROAS), in addition to reporting on the goals that you select, you can control your bids by setting a value for each goal. Since Smart Bidding campaigns maximise conversion value, Google uses your conversion value to determine your bid. These additional values won't affect your ability to report on sales (purchase conversions).

Which measurements can you track with conversion goals?

• Online sales to new and existing customers: any conversion action that you have selected to 'Include in conversions' on the 'Conversions' page (under 'Goals'). This counts sales regardless of whether a customer is new to your business or has purchased from your business before.
• Shop visits (physical shop): visits to your physical shop by people after they’ve clicked your ads. You set the value for a shop visit, which can be based on estimated in-store revenue.
• New customers: first-time purchases from your website or app. This goal is available for Performance Max campaigns only. You set the value for a new customer acquisition, which can be based on expected lifetime value of the customer. Learn more about the new customer conversion goal

How to set up conversion goals

If adding conversion goals to a new campaign, start by creating your campaign:

• Create a Standard Shopping campaign
• Create a Performance Max campaign

In 'Campaign settings', after you’ve identified your 'Bidding' preferences, you’ll see selectors for 'Conversion goals' and can follow these steps:

1. Under 'Select the conversion settings that you want to use for this campaign', select Campaign-level conversion goals.
2. Under “Select the goals that you want to focus on with this campaign", you'll see the following goals to choose from:
   1. “Online sales to new and existing customers”.
   2. "Shop visits (physical shop)". For this goal, you can assign a value to each visit. Your campaign will then maximise the total conversion value including the value of shop visits. Your campaign will increase focus on shop visits.
   3. 'New customer acquisition' (used only in Performance Max campaigns). For this goal, you can assign an additional value for each new customer acquisition. Your campaign will then maximise the total conversion value, including the new customer value. Your campaign will increase focus on new customers as opposed to existing customers.

If adding conversion goals to an existing campaign, follow the steps below:

1. In your Google Ads account, from the workspace bar at the top, select Shopping campaigns.
2. Click the Campaigns icon from the left navigation menu.
3. Click the Campaigns drop-down in the section menu.
4. Click Campaigns.
5. Below the 'Campaigns' page header, you'll see three tabs. Click the Settings tab.
6. Select the campaign that you want to opt into shop visits bidding.
7. Under 'Bidding and budget' you’ll see 'Conversion goals'.
8. Under 'Select the conversion settings that you want to use for this campaign', select Campaign-level conversion goals.
9. Under 'Select the goals that you want to focus on with this campaign', you will see Online sales to new and existing customers preselected as a requirement for launching conversion goals, and you have the option to select shop visits. With Performance Max campaigns, you will also have the option to select the new customer acquisition goal.
   1. For Shop visits, you need to set up Shop visit conversion reporting. You can assign a value to each visit. Your campaign will then optimise for visits to your physical shop by automating bidding that increases conversion value based on shop visits. Learn more about how to value your shop visit conversions
   2. For new customers, you need to have a purchase conversion action 'Included in conversions' (this will make the conversion action biddable), and in some cases, you’ll need to provide additional information on which customers are existing customers. Learn more about the new customer conversion goal.

Combine conversion goals for Performance Max campaigns

There are several supported combinations of conversion goals that you can use based on your overall Performance Max campaign goals. Combine goals when creating or editing campaigns.

• Sales only – click the box beside 'Online sales to new and existing customers' and ensure that it’s ticked and coloured blue.
• Sales and Shop visits – Click the box beside 'Shop visit (physical shop)' and ensure that it’s ticked and coloured blue. The sales goal will automatically be selected with a grey tick box.
• Sales and new customer goals – Click the boxes beside 'New customer acquisition' and 'Online sales to new and existing customers' and ensure that they are ticked and coloured blue.
• Sales, new customer, and shop visit goals – Click the boxes beside 'New customer acquisition' and 'Shop visit (physical shop)' and ensure that they are ticked and coloured blue. The sales goal will automatically be selected with a grey tick box.

Best practices when changing goals or values

• Updating ROAS targets: Conversion value includes the value of all conversion goals that you select. When you change your goal selection, move between account level and campaign-level goals, or change shop visit and/or new customer acquisition values, your conversion value reporting will reflect these changes. You’ll want to update your ROAS targets to reflect these changes and avoid sudden changes in bidding.
  • If you’re unsure how to effectively adjust your ROAS target, remove it temporarily. You can still steer the campaign by changing the budget. Monitor performance with the new conversion goal selection and use that to inform your choice of a new ROAS target.

• Conversion values: You can track conversion values for shop visits, and for new customers on your 'Campaigns' page. Add the applicable columns by selecting the 'Columns' icon at the top right of the metrics columns. Then select Conversions to open the conversion metric selector. Click the box beside “shop visit value” and/or “new customer value”, and “Apply”.

Related links

• About shop visit conversion value
• Shopping campaigns page