Troubleshoot your Customer Match account eligibility

Customer Match lets you use your online and offline data to reach and re-engage with your customers across Search, Shopping, Gmail, YouTube and Display.

Make yourself aware of these Customer Match and Personalised advertising policies to ensure you’re not violating them. If you’re having issues with your Customer Match, review the following common problems to solve your Customer Match account violation.

Do you meet the eligibility requirements?

Does your account have good history of policy compliance?

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