FAQs about the Nest Aware (2nd gen) 30-day trial

• When you set up an eligible camera that includes a Nest Aware 30-day trial, you can try out Nest Aware (2nd gen) for 30 days.
• You can start using Nest Aware features by turning on camera recording and setting up familiar face detection.
• After the 30 day trial ends, you can subscribe to Nest Aware to continue using subscription features. Otherwise, the trial will end automatically and you will not be billed. Learn more about what happens when your trial ends.
• If you no longer want to use the trial, you can turn off your camera recording, familiar face detection, and sound detection. You can also delete your video history in the Nest app, and your sound detection events in the Google Home app.
• If you'd like to cancel the trial, contact Nest support. Learn more about what happens when your trial is cancelled.
• To be eligible for a 30-day trial, your home must be in a country where Nest Aware subscriptions are available for purchase.
• Specific Nest Aware features may vary by region or device.
• There is a limit of one 30-day trial per home.
• You'll need to use a Google Account when you sign up for Nest Aware.

You'll get a peek into the Nest Aware subscription service for 30 days. However, certain features, like Emergency Calling, are only available with a paid Nest Aware subscription and when located in the US.

During the trial period, you'll be able to:

• Get more intelligent alerts, including specific alerts when your camera detects a familiar or unfamiliar face person.

  In the United States, you can also get alerts when the sound of breaking glass or a smoke alarm is detected by your Google Nest speakers or displays.

  Note: Familiar face alerts are not available on Nest Cams used in Illinois and may not be available on certain Nest Cams in the EU.
• Create Activity Zones to highlight areas you want your camera to keep a closer eye on, and get custom alerts when it detects motion there. Activity zones do not require a Nest Aware subscription with Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), or Nest Cam floodlight. A Nest Aware subscription is required to use Activity Zones with Nest Cam Indoor, Nest Cam Outdoor, Nest Cam IQ Indoor, Nest Cam IQ Outdoor, Nest Doorbell wired, and Nest Hub Max.
• Get 30 days of event video history (clips).
• If you've already purchased a Nest Aware subscription that includes a longer video history, you'll be able to continue to access the full video history that's included with your subscription when your trial ends.
• Create and share video clips or timelapses.

• To continue to use the features that come with your Nest Aware trial, you'll need to purchase a Nest Aware subscription.
• If you've already purchased a subscription from the Google Store, it will automatically start after your 30-day trial ends. You don't need to do anything else to continue to use Nest Aware.
• If you don't purchase a Nest Aware subscription before the trial ends, you'll lose access to Nest Aware's premium features, including Familiar Faces, sound detection, and recorded video history. With Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), and Nest Cam with floodlight, you’ll continue to have the included 3 hours of event video history.While you will still have access to any video clips or timelapses that you've saved, the rest of your recorded video history will be erased when the trial period ends. Your sound detection history will expire over time and be deleted.

Note: You will not be billed if you do not purchase a Nest Aware subscription.