If you’ve Set up and manage Google Pixel Watch with a cellular plan but your Pixel Watch can’t connect or gets a network error, try the solutions below to fix the issues you’re experiencing.
Before you begin
Check that you have each of these settings first.
- Bluetooth is turned on. If not, you can Connect through Bluetooth on your Android device.
- Airplane Mode is turned Off on both your mobile phone and Pixel Watch.
- Your phone is connected to the Internet.
- Your Pixel Watch app nearby permission is set to Allow. If not, you can Change app permissions on your Android phone.
It takes too long to set up my watch
If it takes more than 20 minutes for your watch and phone to share info during set up, try the steps in Fix issues with setting up your watch.
Note: Pixel Watch and Pixel Watch 2 only connect to Android phones.
Poor signal strength
If your LTE Watch is physically away from your phone for an extended period of time and you have activated your Watch with a carrier, your Watch will connect to an LTE network instead of using your phone’s Bluetooth connection. Your Watch may have poor connectivity depending on the signal strength from the carrier. To check the signal strength on your watch:
- On your Google Pixel Watch, swipe down
tap Settings
.
- Tap Connectivity
tap Settings Not connected to Bluetooth
Fix Bluetooth connection from Bluetooth devices to your watch. For issues pairing your watch to your phone, go to Fix Pixel Watch setup and phone pairing issues.
Step 1: Restart Watch
- On Google Pixel Watch, press and hold the crown for 3 seconds.
- Scroll down and tap Restart.
- If your watch screen is still unresponsive after a restart, perform a hard reset. Long press the crown and side button for about 35 seconds (may take longer) until the "G" logo appears. The watch should restart and be usable again once the restart completes.
Step 2: Reset Watch
A factory reset will help resolve multiple issues you may encounter in the Google Pixel watch app, which include:
- Timed-out updates
- Forgotten PIN or passcode
- "Something went wrong" error message
- Frozen on the screen with the "G" logo
Step 1: Reset from the Pixel Watch or Pixel Watch app
You can reset from either the Google Pixel Watch app or your Google Pixel Watch.
Reset from your Google Pixel Watch
- On Google Pixel Watch, swipe down
- Tap System.
- Scroll down and tap Disconnect & reset
.
Reset from the Google Pixel Watch app
- On your phone, open the Google Pixel Watch app
.
- Tap System
Step 2: If you've tried the steps above and your watch still has not reset, you can reset through your phone settings
Reset from your phone settings
- Uninstall the Google Pixel Watch app
- Navigate to Settings
- Restart the phone.
- After the phone has restarted, make sure your watch and phone are near each other. The pairing screen should appear on your phone so you can go through the pairing process again.
Step 3: Reset from Fastboot. This method should only be done after trying all other steps above.
Important: If you’ve factory reset your watch from your phone or used the Fastboot reset method, you’ll be required to sign in with your most recent PIN or Google account login when you re-pair your phone and watch. This will help prevent others from using your device without permission.
- Long press the crown and the side button of your Google Pixel Watch for around 20 seconds until it shows a dark screen with the "G" logo or a colorful ‘G’ logo on Pixel Watch 3.
- If your watch is currently turned off, press the crown for a few seconds to turn it on.
- As soon as the watch shows the "G" logo, tap the upper-left and lower-right edges of the watch face screen at the same time. The watch will enter "Fastboot" mode.
- Press the side button next to the crown to scroll down.
- When "Recovery Mode" is highlighted, press the crown. The message "No Command" will appear on the watch face.
- Press and hold the crown and swipe up on your screen at the same time. A debug screen will appear on the watch face.
- Swipe down until "Wipe Data or Factory Reset" is highlighted.
- Swipe right to reset your watch and PIN.
- After data is wiped, swipe right or press the crown when “Reboot system now” is highlighted.
If you've tried the steps above and your watch is still not reset, contact support.
Step 4: Reconnect your phone and watch
After you reset your watch, you'll want to reconnect your phone and watch by following the instructions to set up Google Pixel Watch.
Not connected to Wi-Fi
A "Network error" message in the Google Pixel Watch app may indicate that your phone is not connected to Wi-Fi. As long as your Google Pixel Watch's Wi-Fi is on, it'll connect automatically to Wi-Fi networks saved on your phone. Make sure your phone is connected to Wi-Fi and then check to ensure Wi-Fi is turned on in your watch's settings.
- On Google Pixel Watch, swipe down
- Tap Connectivity
- If it doesn't already have a connection, tap Add network.
- If it requires a password, tap Password. When prompted, enter the password on your watch.
Note: Your watch can't connect to Wi-Fi networks that take you to a page before you can connect (for example, Wi-Fi networks at places like hotels or coffee shops). It also can't connect to 5GHz networks.
Not connected to cellular network (LTE only)
If you have not had an eSim profile on the Google Pixel Watch before, learn how to Set up and manage Google Pixel Watch with a cellular plan. Pixel Watch and Pixel Watch 2 have different supported carriers. Make sure your Watch has a cellular plan from a supported carrier.
If you have had an eSim profile on the Google Pixel Watch before and now have an inactive eSIM profile which was never deleted, learn how to Fix issues with LTE activation.
Deleted my eSIM profile by mistake (LTE only)
- On Google Pixel Watch, swipe down
- Tap Connectivity
- Follow the on-screen instructions to re-add the eSIM profile to your watch. Some carriers may require that you call to reactivate the eSIM.