When speaking with a Pixel Watch customer support agent, you may be asked to run a diagnostic on your Watch to collect diagnostics and share them with Google Support. These watch diagnostics provide our support agents with helpful, device-specific information about your watch so that they can better understand and resolve your issue. The diagnostic tool does not collect your personal health and wellness data (such as activity, heart rate, sleep, ECG) or location.
Your diagnostics data helps support agents to fix your issue more effectively by allowing them to quickly see the state that your device and the sensors on your device are in.
Send diagnostics
Use LTE or Wi-Fi on your Pixel Watch to share diagnostic data with support.
- On your Google Pixel Watch, swipe down
tap Settings
.
- Tap System
- Follow the on-screen instructions to run a diagnostic check.
- If you have an LTE device, accept the precise location permission so that the diagnostic tool can collect information about your mobile registration status and signal strength. The tool does not collect any actual location information or use this permission to calculate your precise location.
- Accept the nearby devices permission so that the tool can collect data about Bluetooth devices connected to your watch – for example, your watch's companion phone – to help with pairing issues.
- If you choose to share the data with support, tap I agree.
- Tap Support to continue on your phone. From here you can follow the steps to speak with a support agent directly.
tap Settings Diagnostic data that the tool collects
The tool will collect and share the following device and sensor data with a customer support agent who can help you further.
- Apps installed: Shows apps installed and their permission settings. Allows agents to troubleshoot issues with apps that are not working correctly because of missing permissions or are draining battery too fast because of known problems.
- Audio settings: Shows audio settings. Agents can troubleshoot audio issues and instruct you to set up audio settings to meet your needs.
- Battery health and status: Shows battery and charging state. Agents can provide troubleshooting steps based on the device's battery health.
- Bluetooth, Wi-Fi and mobile connectivity: Shows the state of Bluetooth, W-Fi and mobile connectivity.
From this, agents may be able to help troubleshoot pairing or connectivity issues. - Device model and Android version: Shows device model, and firmware and Android versions.
Allows agents to advise on whether updates are needed. - Watch settings and storage: Agents can view device settings and storage, which can help them troubleshoot stability and setup issues.