Use Safety Signal on Google Pixel Watch

What is Safety Signal?

Safety Signal¹ is a Fitbit Premium² subscription service that provides LTE connectivity from Google to use safety features.

When you are away from your phone and you don't have an operator plan on your watch, Safety Signal connectivity allows you to use safety features in an emergency.

You will not have access to Safety Signal when you already have operator services on your watch as your operator service provides the connection to emergency calls that you need while you are away from your phone.

Safety Signal provides connectivity to give you access to the following safety features on your watch:

• Calls to and from emergency contacts
• Safety Check³
• Emergency Sharing⁴
• Emergency SOS⁵
• Fall Detection⁶

Requirements for using Safety Signal

Is Safety Signal available in my region?

Safety Signal is only available in the United States, Canada, the United Kingdom and Germany.

Roaming is available between:

• The US and Canada
• The UK and Germany

What do I need in order to use Safety Signal?

• Google Pixel Watch 2 or Google Pixel Watch 3 4G LTE (you don't need an operator plan but you do need the LTE watch version).
• Fitbit Premium subscription
  • Note: Safety Signal isn't available on any new Google Pixel Watch 2 or 3 purchased from AT&T or Verizon, or a Google Pixel Watch 2 that was previously purchased from these operators that hasn't activated the feature.

Do I need the Google Personal Safety app?

While not required, it is recommended that you download the Google Personal Safety app on your phone to help with managing your emergency contacts and other safety features.

Sign up for Safety Signal

1. On your phone, open the Google Pixel Watch app .
2. Tap Safety and emergency Safety Signal.
3. Sign in to Fitbit Premium with an existing Fitbit account or sign up for a Fitbit Premium subscription if you don't already have one. Pixel Watch 2 users must move Fitbit to a Google Account to proceed.
4. Safety Signal will activate and give you your watch number to share with your contacts so that they don't miss your call. Your watch number is always available in Safety and emergency Safety Signal.

How to use Safety Signal

Safety Signal is activated automatically after setup. You'll know that Safety Signal is working when the Safety Signal indicator and a 'Ready to use' notification appear on your watch face when you walk away from your phone.

Find your Safety Signal phone number

This phone number is assigned to you to enable Personal Safety features when your phone isn't with you. It can't be transferred to another operator and will be reset if you erase your eSIM.

1. On your phone, open the Google Pixel Watch app .
2. Tap Safety and emergency Safety Signal. You should find your number listed here.

Fix issues using Safety Signal on Pixel Watch

Sign-up errors

If you're getting any of the following errors while setting up Safety Signal, follow the steps below.

If you meet all of the criteria above and you still receive this error, follow the steps to sign up for Safety Signal again to resolve this issue.

I signed up for Safety Signal but the service isn't working

Safety Signal connection will appear as active when you're away from your phone. To confirm this, turn off Bluetooth and Wi-Fi on your watch. The Safety Signal symbol will be displayed on your watch face. Your Safety Signal watch number will only be reachable when you're away from your phone and the symbol is showing on the watch face.

_{1 Safety Signal: Not available on Pixel Watch 2 or 3 (Wi-Fi) or in all countries. Safety Signal requires location to be enabled and, in cases of emergency, provides Fitbit Premium subscribers without a 4G LTE watch line with access to a 4G LTE network for the use of safety features only. When your watch is not connected to your phone, Safety Signal does not support Wi-Fi calling.}

_{2 Some features may require a Fitbit account and the mobile app. Charges may apply for Fitbit Premium features.}

_{3 Safety Check: Data rates may apply. Safety Check requires location to be enabled, and 4G LTE service or an Internet connection. Safety Check is dependent upon network connectivity and other factors, and may not be reliable for emergency communications or available in all countries or languages. Go to g.co/pixelwatch/personalsafety for more details.}

_{4 Emergency Sharing: Data rates may apply. Emergency Sharing requires location to be enabled, and 4G LTE service or an Internet connection. Emergency Sharing is dependent upon network connectivity and other factors, and may not be reliable for emergency communications or available in all countries or languages. Go to g.co/pixelwatch/personalsafety for more details.}

_{5 Emergency SOS: Emergency SOS requires location to be enabled, and 4G LTE service or an Internet connection. Emergency SOS is dependent upon network connectivity and other factors, and may not be reliable for emergency communications or available in all countries or languages. Go to g.co/pixelwatch/personalsafety for more details.}

_{6 Fall Detection: Fall Detection is not available in all countries and depends on network connectivity and other factors. Your watch may not be reliable for emergency communications. Fall Detection may not detect all falls. To call emergency services on a Google Pixel Watch without 4G LTE, your paired phone must be nearby. Users must grant location permission for Fall Detection to share location externally. Data rates may apply. Go to g.co/pixelwatch/personalsafety for more details.}