Keeping your developer account information up to date

Your apps will no longer be available for users to download on Google Play.

Yes, you can have your apps reinstated by re-verifying your developer account information.

If you need more time to verify your developer information, you will be able submit an appeal in Play Console.

Yes, you can create multiple developer accounts using one DUNS number.

No. Your developer name does not need to match the organisation name. It can be different to the legal name of your organisation and can be changed later.

Proof of address varies by region but it will be one of the following documents: 

• Government-issued document or ID
• Utility or phone bill
• Bank statement
• Lease or mortgage agreement

When submitting for verification, please ensure that your documents have not expired. You can submit any additional documentation questions using the verification issues form.

Please review this Help Centre article if you're an existing developer.

All markets are obliged to offer the 30-day free service; however, some markets may choose to promote a paid-for, expedited service. If you are unable to request or locate the 30-day free service, follow the 'contact us' guide for the market which you are registering a DUNS number:

Americas

• America Latina Español
• America Latina – Português
• Colombia

Europe

• Armenia
• Azerbaijan
• Belarus
• België – Nederlands
• Belgique – Français
• Bulgaria – English
• България – български
• Cyprus
• España
• France
• Georgia
• Greece – English
• Ελλάδα – ελληνικά
• Italia – Italiano
• Italy – English
• Kyrgyzstan
• Moldova
• Nederland – Netherlands
• Netherlands – English
• Portugal
• România – Românesc
• Romania – English
• Russia – English
• Россия – русский
• Tajikistan
• Turkmenistan
• Ukraine
• Uzbekistan

Middle East and Africa

• Algeria
• Bahrain
• Egypt
• Iraq
• Israel – English
• ישראל – עבריתת
• Jordan
• Kuwait
• Lebanon
• Maghreb
• Middle East
• Morocco
• North Africa
• Oman
• Qatar
• Saudi Arabia
• Sub-Saharan Africa
• Türkiye – Türk
• Turkey – English
• Tunisia
• UAE
• Yemen

Asia Pacific

• Australia
• Bangladesh
• Bhutan
• Brunei Darussalam
• Cambodia
• East Timor
• Indonesia
• Laos
• Malaysia
• Maldives
• Myanmar
• Nepal
• New Zealand
• Pakistan
• Philippines
• Singapore
• Sri Lanka
• Thailand
• Vietnam
• 대한민국
• 日本

For verifying phone numbers:

• Google will send a six-digit code, via text or automated voice call, to the phone number that you provide for verification purposes. Any phone number from within the organisation may be used as long as the person verifying it is able to receive texts or voice calls. You can find more information in this Help Centre article.

For verifying email addresses:

• Google will send an email to confirm verification, and may in future send important mandatory messages about your account or app status. Any email address from within the organisation can be used, but it should be monitored by an appropriate point of contact in the organisation.

Please make sure that the address on your DUNS record is correct and complete. If you made any corrections to your address in Play Console immediately prior to seeing this error, these corrections need to be submitted to Dun and Bradstreet, and you will need to retry once the update in Dun and Bradstreet has been implemented to Google (up to five working days from the end of Dun and Bradstreet's processing).

If you still encounter the same error, you may fill in the verification issues form and our support team will assist. Please provide as much detail as possible when completing the form.

Please create a new payments profile when prompted for one, rather than using an existing payments profile.

Double-check that you entered the number exactly as shown on Dun and Bradstreet.

You may complete and submit the verification issues form and our support team will assist. You will need to provide documents to verify your organisation's legal address.

Be advised that all organisations should be able to apply for a DUNS number for free from Dun & Bradstreet via the official Dun & Bradstreet website. We highly encourage all organisations (including government organisations) to get a DUNS number. If there is a need to critically publish an app and you're unable to provide a DUNS number, you may complete and submit the verification issues form to submit a request for an exception.

All organisation accounts must provide a verified phone number and email address that is shown on Google Play as part of their public Developer Profile. For personal accounts, only the email address is shown. All developers can provide a separate email address and phone number for app support queries, for each of their apps, on the Store settings page in Play Console. You can find more information about these requirements in this Help Centre article.

In certain regions, developers are required to provide additional information which may be displayed on Google Play, like their phone number or full address. Visit this Help Centre article to learn more.

No. You must be at least the age of 18 to register as a developer on Google Play. Please note that account ownership can’t be transferred. If the wrong account owner has been verified, a new account must be created and verified with the correct information.

No. European law requires that payment providers take steps to verify the identities of their customers. Google Payments Ireland Ltd is a regulated payments firm and has obligations under the EU Anti-Money Laundering Directive. It has designed procedures to comply with those requirements while protecting and respecting the confidentiality of your personal information (please see our privacy policy for reference) as well as to ensure that Google services are being used properly and in accordance with Terms of Service.

Developers in Japan will need to submit PDF files showing:

1. The application screen for developer account creation with the official seal (Kouin) affixed to the printout.
2.  The screen displaying the corporation number on the Japan National Tax Agency's website (https://houjin-bangou.nta.go.jp/), with the official seal (Kouin) affixed to the both printouts.

Developers will be expected to provide a name, address, telephone number, a user-facing phone number, and name and date of birth of the representative at the time of verification.

If you have a free enterprise account to publish apps internally, then you do not need to provide a DUNS number to publish your apps. If you have a paid enterprise account, then one would be required due to apps being eligible to be published externally to users.

All credit unions should be able to provide documentation showing that they are valid institutions that meet the local or federal regulatory requirements for credit unions. This could be a document issued by a government authority confirming their tax exempt status, a document issued by the US National Credit Union Association (NCUA) or other corporation registration document.

Yes. Black and white documents can be verified as long as they were originally issued in black and white from the government. Black and white copies of documents that are issued in colour will not be accepted.

All organisation accounts are required to submit an ID document for an authorised representative. This can be any individual who is authorised to submit documents on behalf of the organisation. This individual will not be listed externally as the 'Account owner', only the business name will be listed in the Play Store if they are set up as an organisation.

No. Organisations are not required to submit documentation issued by Dun & Bradstreet in order to complete verification. They are required to submit their DUNS number, which can be found in the Dun & Bradstreet website.

If your developer account represents an organisation, you must ensure that the legal name and address in your Google payments profile match those in your Dun & Bradstreet profile. If they don't already match, this article has information to help you resolve the issue.