Alternative billing and external offers program questions

Use this form if you have questions about the user choice billing pilot, alternative billing without user choice, offering user choice billing in South Korea or India, or the external offers program.

If you want to appeal or have a question regarding a policy violation warning please submit the request directly through your Play Console account. For all other topics, please use Contact Us.

At this time, we can only respond to emails sent in English, Chinese, Japanese, or Korean.

* Required field

First name

Last name

Email address *

Email address you use to sign in to the Play Console

Your location *

Developer account ID *

App package name *

Which alternative billing program are you looking for help with? Please select all that applies. *

How can we help? *

Please enter a full description of the problem.

Do you have feedback? Let us know

Please enter a full description of the feedback.

Attach a screenshot or other attachments to help troubleshoot your issue

Include a screenshot of a Play Console page, error message, or other related files that will help describe your issue

Please do not submit any documents or IDs with personally identifiable information. Make sure to block out/remove any sensitive information (financial and payment information, phone numbers, etc) from any documents.

This field is required.

Alternative billing and external offers program questions

Your email has been sent