Third-party developers, not Google, create most apps on Google Play. The developers are responsible for their apps’ support and to make sure that the apps work well for you. They’re the only ones who can resolve issues inside the app. Contact an app developer if:
- An app that you’ve downloaded doesn’t work.
- An in-app purchase or subscription wasn’t delivered, doesn’t work or wasn’t what you expected.
- You want a refund for an in-app purchase or subscription which was unavailable through Request a refund.
- You have an issue with retrieval or reset of your progress or save file in an app or game.
- You want to find out more about how to use an app or game.
Find contact information for an app developer
Note: If you’re a Chromebook user with the Google Play Store app enabled, you can also follow the instructions in the Android tab above.
- Go to play.google.com.
- Browse or search for the app.
- Select the app to open the details page.
- Scroll down to the 'Developer contact' section.
- Review the contact information listed.
What to say when you contact the developer
When you contact the developer, let them know:
- The app that you’re using. Examples include 'Facebook', Clash of Clans' or 'Candy Crush'.
- The issue that you’re having. Such as 'My in-app purchase didn’t come through', or 'the app isn’t working properly when I open it'.
- The response that you’d like. For example, mention whether you’d like help fixing the issue or would like a refund for your purchase.
What to expect when contacting an app developer
You should expect a courteous and professional response when you contact a developer about an issue. If your enquiry is about a problem with a purchase that you made, you should expect a response within three business days.
After you contact the developer, you can leave a public review for the app on the Play Store. Include your experience of the developer’s support to provide feedback to the developer and inform other Play users.
Leave a public review for developers
Using the Play Store app on your Android device or Chromebook
- Open the Google Play Store
.
- Browse or search for the app that you want to review.
- Find and select the app to open the details page.
- Scroll down until you get to the reviews section.
- Select the number of stars.
- Tap Submit.
- Give feedback and write a short review.
- Tap Finish.
Using a web browser on your computer
- Go to play.google.com.
- Find the app that you want to review.
- Select the app to open the detail page.
- Scroll down and click Write a review
.
- Select your star rating and write your review.
- Click Submit.
.Note: You can only review apps that you have previously downloaded and installed. When you download an app, it's linked to your Google Account. If you downloaded the app but don't see the option to write a review, make sure that you're signed in to the right account.