If your video won't play properly, before you request a refund, try these tips to fix playback issues.
If you purchased a movie or tv show directly through YouTube (as opposed to through Google Play), and would like a refund for that purchase, review the YouTube refund policies.
Refund availability
Important: For users in the US, these refund policies apply to movies and shows purchased or rented directly through Google TV, or through the Movies and TV section of the Play Store.
- If you haven't started watching it yet, you can request a refund within 7 days of your purchase.
- If your movie or TV show is defective, unavailable, or doesn't perform as stated, you can request a refund within 65 days of your purchase.
- If your refund for a movie or TV show is approved, the movie or TV show may be removed from your library and you may not be able to watch it.